12/13/24
Verified Renter
While the location of the property is ideal and the community appears to be well-maintained from the outside, I am disappointed with the condition of the apartment I was assigned. During my tour, I was shown an apartment that was in excellent condition, clean, and well-kept. However, the unit I moved into is far below the expectations set by that initial showing.
The apartment is in need of significant upkeep, with unpleasant odors, outdated appliances, damaged cupboards, and evidence of pest... issues, such as roaches. This has been quite frustrating, as the state of the unit does not align with the standard that was presented during my tour.
Review from Apartments.com
Property Manager at Reserve @ Fountain Lake responded to this review
I'm disappointed to hear that your experience at Reserve at Fountain Lake Apartments wasn't a positive one. I'll speak with the team about what we can do better next time. I'm so glad you brought this to our attention. Would you be willing to contact... us at fountainlaketxmgr@greystar.com so we can make it right? Looking forward to hearing from you.