Abbey Glenn Apartments

This place is by far the worst place to live at. If you read this review please consider this a warning and do not move here you will regret it. The management does not care about the residents. The staff does not care about the residents. They are not thorough or transparent and the amenities that they offer are not even available for you to use. They have an excuse for everything. They never answer the phone, it takes them approximately 5 hours to return a phone call if you leave a message. ... They allow predatory towing practices.They don't care if you are handicapped. Lord forbid you have a emergency after hours. The amenities attracted to the place and grounds. They leave the old grass all on your porch and unable to use hammocks, swimming pool etc. (Their budget didn't allow them to hire a lifeguard so instead they put a sign saying unable to use due to city ordinance. ) This is the most terrible place to live.

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The controlled access aspect is a load of crap. There is a walk in gate that does not lock so anyone can get in. The boiler is constantly going out and it’s a hassle to get through to actual management. No one in the front office knows what they’re doing. They don’t get anything fixed in a timely manner. There hasn’t been hot water in over a week. And the boiler was just fixed less than a month ago. There is no lighting and you need a large flashlight to take your dog out at night because you... can’t see anything in the complex. They always talk about the improvements they’re making but no one can point out where anything has been fixed. There is water damage in many units from the ac access panels. When you put in a work order it takes at least a week for them to contact you about it. The posted emergency maintenance number is inaccurate so there is no way to reach emergency maintenance. Read More

They don't fix anything. I have been trying to get pre-existing problems with my unit fixed since I moved in. I have been there almost a year now and can't wait to get out. They are raising rent next year by around $80. New manager is a jerk who thinks that the apartments are in good enough shape to charge 'Austin market price' for them. They let my cat out of the apartment several times, despite being told that we needed at least 24 hours notice before they came in so that we could secure him.... Thankfully he came back home every time. The front door has an almost one inch wide gap that lets in outside air and sunlight. We cannot lock our front door because the door around the knob is rotting and the knob is not secure enough to know that we could get back in if the door was locked. The door also does not line up with the locks appropriately. They promise you incentives that you are supposed to get within 30 days of move in, but we are still waiting on (move in was in August). Read More

The Abbey Glenn was remodeled in 2013. So, it looks really good when you first see it. The landscaping is well maintained, the location is excellent, and the amenities are good.

BUT the windows, wiring, plumbing, and appliances are all ancient and in desperate need of replacement. The elderly single paned aluminum windows let in all the noise, dust and pollution from the I-35 humming along right next to the complex. Showers abruptly drop from room temperature (as hot as it will go, no matter... what hour of the day you try) and suddenly plunge to freezing. The wiring is downright dangerous. Security is a joke - the ancient entrance gates take so long to open that anybody and everybody waltzes in whenever they want to. The lovely pool was shut down for over a month during the hottest time of year. Amenities are useless if they're closed. PLEASE NOTE the positive review dates from right after the renovation, before the reality of decaying infrastructure and shoddy maintenance had set in. Read More

This is economic but below expectation! The management should work more proactively to establish customer trust.