Sheppard's Edge Apts

Lady in the office was extremely rude and unprofessional. She told me I was approved for an apartment but then ghosted me. When I finally got a hold of her, she said we were denied by corporate. When I asked if there was anything I could do, she yelled at me. I'm actually glad because I would not want her as management of the place I live.

6 months ago I would have said do not bother because of management. Now thanks to our new property manager I would tell everyone what a good place this is to live.

I can't write my full review because this won't allow enough characters, so sorry if this isn't very detailed...

Basically after my money order went missing in the drop box somehow, I explained to her that the drop box was full and my money order may have gotten stuck. She got defensive and tried to argue with me saying that no, that issue had already been fixed. After having to pay a $30 fee at my own cost to have the bank cancel the missing money order and have another sent, I started... personally handing her my rent. That's when I noticed she wasn't in the office on Fridays. My husband had been doing his best to keep her updated on when he might be getting his orders since the day we moved in. It was the beginning of the month and just that previous month he had told her it would probably be within a few weeks. We were moving on a Saturday and once again she wasn't in the office on that Friday. I slipped our keys and a copy of his orders in the drop box along with a note because there was no way we could put off our move. The note basically said we were sorry we missed her on that Friday and that we included the keys etc. She then called my phone that following Monday to tell me we had given her ZERO notice and that she was in the office all day but also running errands all day (?). We had another military friend who had no issue breaking his lease so all I can think is she didn't want higher ups catching wind that she doesn't come to work on Fridays. Just be careful, she doesn't seem very professional and will throw you under the bus to save her job Read More

We've lived here for over five years and never seen so much effort being put into this property. We have a new grill area and a new playground for my grandkids. The manager is nice and she listens. I think we will stay here awhile longer!

I've been here for a few years now, and most of the time it was a decent experience. I've had to drop it down to 2 stars, however, because we're just starting to endure the Texas summer and I've had no A/C for a month and a half. I've notified the management office several times and still no A/C.

This is not the first time a maintenance request has gone to the wayside, regardless of multiple requests and reminders.

The people are great, and the apartments are clean and cozy, but the... maintenance leaves a lot to be desired in a state where the summer heat is brutal...

I've had to resort to buying a few window units at this point because it seems like the A/C is simply not getting fixed. Read More