Metro at Fireclay Apartments

The rent raises every year and the property gets worse.

The pool was closed all last summer, so if you’re wanting pool access this is not the place. The spa alone closes at least once a month for weeks at a time.

You pay for secure parking with gates(50-75 extra a month) These gates have been broken over a year, allowing anyone to access the community.

The elevator has also been broken for over 6 months. This is extremely inconvenient if you live above the second floor.

The grounds are... covered in dog urine poop. Whether inside or outside you smell it.

The contractors did a very poor job as there’s cracks in the infrastructure (inside the apartment) as well as minor things like appliances and lights being off center, Kitchen islands not being fully attached/secured together, the kitchen is on a slant.

Maintenance does respond pretty quickly as a bonus, but the office can be rather difficult to get a response from.

I would also HIGHLY recommend reading the lease in full before signing. You’ll be told by the office multiple things that contradict the lease, and at the end of the day, GREYSTAR will hold you to the lease, despite what you’re told by their employees.
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The maintenance team at Metro is A1??. They are always super quick to fix and very personable. They always say hi in passing and know my dogs names. Best crew around.

The apartments themselves are fine, but the pool was down pretty much all year, if there's a power surge, the security system resets and your key cards won't let you in. And the parking gate has been broken since January

My husband and I have lived here for 3 years and every year the management gets worse. In the past 2 years, we have been over charged for rent 3-4 times and OUR MOST RECENT OVERCHARGE WAS $350. They do not give an option of reimbursement even though they frequently make mistakes on rent charges. They will give you this line every time: "our payments are done through a 3rd party so we can not reimburse you". The best they can do is a credit on our account but our most recent overcharge was $350.... Even as a credit, that is $350 out of our pockets for this month due to their mistakes and negligence.

They sent us an incorrect link to renew our lease agreement for 3 months. Even after multiple emails and office visits from my husband and I to fix their mistake, they didn't send us the correct link to renew our lease till the very last day possible (after 2pm when we were both at work). This was convenient for them because AGAIN they were able to overcharge us.

The pool was restricted ALL summer due to "a broken tile", the parking lot gates have been broken for over 3 months (we pay for this security amenity), and they frequently overcharge. I promise there are better options for you elsewhere. This will be my husband and I's last year here. Unfortunately, we have stayed for 3 years because we work very close in the Murray community.

I have never been so disgusted by the lack or professionalism or care from an apartment management team. Read More

Metro at Fireclay has been a great place to live so far! The staff is super helpful and are always looking for ways to improve upon our experiences as residents. Shoutout to Cindy, specifically! She's always super friendly and helpful!!