10/4/21
This building should be condemned
I have never felt more humiliated and disrespected while living here. I'm sure that they'll reply with some generic "sorry you had a bad experience but it was totally your fault and we care so much about making it right!" line, but I beg you not to believe them. I read those responses too when first considering moving there, believed them, and I regret it tremendously.
This building should be condemned. There is black mold and I got very ill during my year living here. My pets became lethargic,... smelly, and weak. I developed breathing and memory issues while also being chronically exhausted. Within a couple weeks of moving out, our symptoms alleviated. My pets are young and healthy, as am I. We had never, ever experienced chronic health issues like this before living at City Line. This place will slowly kill you.
The black mold issue aside, this building is just awful. The piping needs to be replaced. My water would turn brown and gunky multiple times a week. Management would shut off water to the building for days at a time during the summer with no warning or explanation. The heating would work maybe half the time in the winter. They also shut off heat to the entire building in early March, posting a snotty note on everyone's door advising us to simply use an extra blanket if we got cold. There is virtually no air conditioning except for a crappy little unit in the kitchen that can barely cool down a small room, much less an entire one bedroom apartment. During the summer I would suffer from heat exhaustion just from sitting in my apartment all day, multiple times a week. Keeping pets here is frankly cruel and I won't forgive myself or City Line for the suffering my pets endured from the extreme heat and cold we were forced to live in.
Management treated me like an inconvenience whenever I had the audacity of contacting them to do their jobs or provide me the most basic information. They tried to get my car towed from the dilapidated, sorry excuse for a parking garage I paid $50 a month for multiple times although I never once broke any rule or was late on any fee that could have justified that. Sometimes they would just lie and say they couldn't do something to get out of doing their job, but when I would call again a few hours later and speak to a different person, the task would suddenly become possible and the barrier magically disappear.
I hope management gets sued someday and this place condemned.
Review from Apartments.com
4 People Found This Helpful
Property Manager at Lotus Cityline responded to this review
We are very disappointed to hear that you did not enjoy your experience here. We always want our residents to feel safe and valued. We always take any notices of mold very seriously and we would love to talk to you more about this to make sure that... we are addressing everything that you were concerned about. We do understand we are an older building but we do everything we can to keep the building as comfortable as possible! We are sorry that we did not meet those expectations for you during your time here. We would love to talk about all of these issues and address the concerns you had if you would please contact our office! Our phone number is 801-441-5900! Thank you for taking the time to leave a review and share your concerns!
