1/14/25
Unclear Pet Policies-Misleading Lease Text
Pet ownership is extremely difficult from our experience here at Post. The complex's lease agreements do not contain any language about what pets are restricted or not, and are only found through a random web page https://www.liveatpost.com/pet-policy/ only accessible through the amenties tab on the site. None of our documents my wife and I signed described specific restrictions (ex. breed, weight, etc.), but only a vague "universal" clause that this complex can reject pets for any reason at the... time we agreed to be residents and signed our agreement. Had a disappointing experience where we tried to adopt a dog but the policies were hidden from us and had to return her after initially getting the ok from the team, but done with incorrect procedures. Very disappointed that this is language is not put in the contract compared to other apartment complexes where this is standard. Not sure if we are renewing or not after they implied they were hesitant about putting it in writing for people for some reason, no trust with the management team and we feel awful we felt mislead and cheated out of getting a stellar dog who needed a home. There seems to be a lot of "legal-ese" excuses for this thrown our way instead of making things clearer for residents. PetScreening had no information about the policy at all until after the fact someone else casually mentioned it. 1 star. The process is overcomplicated, has so many steps, and at times is done with bad information given to pet owners from the team due to lack of consistency. If you want a pet here, get it in writing that this pet is ok since they do not make it clear to residents what is and isn't allowed. Avoid at all costs to keep your furry friends.
Review from Apartments.com
Property Manager at Post District Residences Apartments responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you and your wife experienced. We understand how disappointing it must have been to go through the process of adopting a dog, only to encounter confusion... about our pet policy.
While we make every effort to ensure that our pet policies are clear and accessible, we recognize that there may have been some misunderstanding regarding the details of our pet restrictions. We will take this feedback into consideration as we continue to improve our communication and transparency.
Please know that our goal is to provide a welcoming environment for all residents, including those with pets. However, as per the terms of the lease agreement, there are specific guidelines we must follow.
We deeply regret that your experience did not meet your expectations, and we hope that you will consider discussing this further with us. Please email tiffany.hughey@bridgepm.com or give us a call at 1 (385) 297-9023 Thank you again for sharing your thoughts.
