Cityside Huntington Metro

I normally don’t leave negative reviews, but I feel it’s important to share my experience with Cityside at Huntington.

I applied for an apartment here back in February. After touring the property, my sister and I decided not to move forward because we were disappointed with the condition of the community. There was dog waste all over the sidewalks, to the point where we were literally trying to avoid stepping in it, and the hallways had an unpleasant odor. It just wasn’t the environment we were... looking for.

On May 11, I spoke with someone in the leasing office regarding my application fee refund. I was told it would take 30–40 business days to receive it. During that call, I confirmed my mailing address and even updated my phone number to make sure there wouldn’t be any delays.

Fast forward to today, and I still haven’t received my refund. I’ve called multiple times, left voicemails, and can’t seem to get a live person on the phone. It’s incredibly frustrating to be given a timeframe, follow all the instructions, and then be completely ignored when it’s time for the office to follow through.

Everyone was very welcoming and responsive when I was applying. Unfortunately, that level of customer service disappeared once I decided not to move forward and needed my refund.

If you’re considering applying to Cityside at Huntington, I encourage you to do your research and make sure you’re comfortable with how communication is handled. My experience has been disappointing, and I hope management improves both their customer service and their follow-through when it comes to applicants’ refunds. Read More

Staff turnover pretty high, new company came in and has not increased the quality, and there are a few rude employees.
For the apartment itself, it’s ok if you get the remodeled unit. Classic or remodeled, you may see roaches. Each building has its own issues from constant water shut offs, to elevator issues, to laundry room outages.
Not too much of a customer service oriented property as our AC was out for all of summer and we didn’t receive anything to compensate for our inability to use our... patio, have AC, nor the surge in electricity cost. They only offered to *possibly* pay if we waited 2+ months after and got the report from Dominion. (We decided it wasn’t even worth trying as I’m not sure the person who told me this even works there anymore)

Be careful if you have kids as there are a few not so savory guests that you can look up on the registry.

Starting in 2026, they will no longer accept paper payments.
If you want to know how bad it is here, know that they have asked people to cancel their notice w incentives. Read More

Pros: Free shuttle to Huntington Metro, and close to Old Town. Pretty ample space for the price nowadays in Alexandria.

Cons: No a/c until May 15th (you will be sorry when it's 95 degrees outside in the spring and cannot sleep), works on an old boiler system that breaks down weekly. The main entrance door is always broken and homeless people sometimes sleep in the lobby. Security is poor. Police are often in the building.

My experience: They have carbon monoxide detectors that randomly go off... , but maintenance has told me they are defective and do not actually detect anything. My fridge broke a few months ago and maintenance said it might happen again because the unit is 25 years old but that they would not be replacing it. All four of someone's tires got stolen in the 6034 parking lot. I only had one roach (yippee). Oh and if you decide to stay for more than a year, your rent will increase by $200 at least (in income-capped housing??). Read More

The apartment has deteriorated from year to year. Live here for 5 years roaches and rats are living rentfree, dog poop is everywhere neighbors smoke weed in their household not only comes to the corridors but also cames to your room as if yourself is smoking when you call off. For complaint, they disregard your problem instead of finding a solution for the entire community move out ASAP

STAY FAR FAR AWAY FROM THIS PLACE. The one star is for the sole purpose that my unit is very pretty, light, and has a good layout. However we got the model apartment I've heard and the others are outdated. WAY too overpriced for a building infested with cockroaches, water heating issues, and cheaply made. Also there's no heat or AC. No matter what you do, no matter how many times the exterminators come out or how much raid you use, you will have roaches 100%. The showers are hot at first then go... ice cold, then you have to run it for a while to get it hot again and just stand there cold. Super annoying. They will shut off the water some days for 8 hours saying they're doing maintenance but the isssue never goes away. Everything falls apart, every door, every handle, anything that can fall off, will. Certain residents have absolutely no respect and throw their trash outside the trash rooms and don't put it down the chute, they block the door so you can't throw your trash away leading to it piling up in your home. This place is absolutely disgusting and management does literally nothing to help. Have talked to multiple other residents and they agree and want out. Save your money and DONT MOVE HERE. Read More