11/20/20
New Management Just Does Not Care
Not the same vibe as prior management and office staff...They send a phony vibe and only seem to care about the money they receive from rent, move out fees etc... Apartment layouts are nice. But, very cheaply built. Prior staff made us feel like valued tenants with luxury amenities to top it off...Amenities are being depleted and you don’t get all that was advertised that you’re paying for...
Review from Apartments.com
14 People Found This Helpful
Property Manager at Citizen Apartments responded to this review
We are sorry you are not happy with the services we provide. There have been some changes since March when we were very restricted with COVID limitations. However, the pool area, fitness center,
and grilling areas are open 24/7 to our customers and... we strive to provide the best customer service possible. Including accepting packages for our residents and providing drinks and treats in our leasing office. We are open to any new suggestions you may have to provide better customer service in the future. Please don't hesitate to reach out to us at 757-788-3270. Thank you again for your feedback.