9/24/20
Cannot recommend.
After six years in this community, I cannot in good conscience recommend it to anyone. Senior management changed last year (or sometime thereabouts) and severely compromised the professionalism and integrity of the local office. I became little more than a rent payment. I watched as tenancy changed and the Richmond Police became more present. I witnessed noise violations and policy breaches become unnoticed by the team there while petty grievances in fee collecting elevated to primary focus.... Vehicle break-ins became the norm. Students throwing parties—during COVID 19—is actually a concern today. Every year rent escalations occur and have to be negotiated. After six years and living in two buildings, very little consideration was offered and the apartment I inhabited became priced well above the declining market. Luckily, I found other housing after losing some part-time work during the pandemic, but not without a pained exit with the staff. A lease at Creek’s Edge is just a lease for an apartment. It is certainly not a home. As a business owner myself, I’ve never left a negative review for public consumption. This place warrants exception. I must, however, give highest praise to Pernell and the maintenance team. Always efficient, always delivering exceptional response time, and ALWAYS going the extra mile, I am so grateful for his daily presence on the property. I was greeted every single day in those years with a cheerful disposition from him. I wish he & his facilities team the very best, and wish the general management shared his common sense and integrity.
Review from Apartments.com
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