Flats at West Broad Village Apartments

This is the worst complex I’ve ever lived in. -Constant HVAC issues - My HVAC unit has consistently been broken for almost two years. Every few months it gets too unbearably hot or cold that I request maintenance look at it, but there is clearly a more centralized HVAC issue that’s never been properly dealt with. You don’t have control over your own apartment’s heat/ac setting, which is insane to me.
-Bad plumbing - I’ve had numerous other plumbing and filter issues that are shoddily repaired... or left worse off. Recently a plumbing issue was dealt with using a faulty shop vac that leaked all over my apartment. The smell is still there months later. My water pressure inexplicably went down months ago and no answer or solution was given.
-Be careful which unit you choose too - I had no idea how noisy the nearby restaurants are in the early morning hours. Routinely woken up by delivery and/or garbage trucks between 2-4 AM.
-They hire pest control, but I watch them spray one corner of my apartment and think that’s sufficient. I’ve had multiple ant and/or fly issues that I had to solve with my own money.
-Parking is not secure. There are “badged” parking areas, but anyone could walk in and break into your car. My car was broken into in April 2024 with multiple stolen belongings.
The mostly-public garage is filled with loiterers - mainly teenagers smoking and drinking.
-Moving is incredibly inconvenient. You can’t fit a small moving van or truck under the garage’s short clearance. You’re left on your own to illegally stop on the road outside or try to move in/out from a parallel parking street spot with steady traffic & no loading zone.
-Management sends awfully rude emails that are threatening & snarky in tone about pets, people who misuse the trash rooms or smoke in their apartments. I hate those violations too, but surely they have more professional methods to manage a community than send emails with caps and exclamation points telling people to simply follow the rules.
-The gym seems nice and is usually empty or quiet.
-I haven’t had many issues with packages. They have a package room with a “secure entrance” system, but it’s not actually secure so it’s more just luck that I haven’t had an issue.

I sound like a Karen but have never left a bad review online before. This community and its poor management deserve it & I’m looking forward to leaving when my lease is up. Don’t waste your money on high rent for such problematic apartments. Read More

Ever since this property was sold (2022) nearly everything has changed for the worse, most notably the skyrocketing rent (because they can, with no percentage cap, btw no negotiating allowed, "it's our policy - we don't have a licensed broker on staff, that's why.") What makes it worse is the lack of organization by office staff in implementing lease renewals/changes, the ridiculous nightly evening noise level from motorcycles and muscle cars blaring window-shaking music while cruising the... neighborhood, loud drunken patrons screaming at all hours, lack of cleanliness in common areas, police presence parked at the entrance to the neighborhood because things often get too rowdy between Dave & Busters and Mona Lounge, resulting in vandalism. The elevators are always in need of repair, there is a lack of ease and security of package pick up (system always broken, staff always blaming FEDEX, UPS and everyone else), and lastly, there is an unacceptable lack of friendliness, flexibility, honesty, responsiveness and competence of office staff, etc.

If nighttime noise doesn't bother you, it is quite nice to be able to say, "Hey, I can walk to Whole Foods and Trader Joe's." Just beware, the cost is high. If you don't believe me, I suggest you ask any Henrico police officer. If you DO believe me, don't make my mistake. Always a good idea to do some due diligence and ask the local police for information on safety, noise and resident complaints before moving into any neighborhood. After having a conversation with one officer about the crazy amount of DUIs handed out here, I'm quite certain none of them would suggest The Flats as a quiet, charming place to live. Read More

The leasing office was very attentive and responsive to any issues I had. Katya, in particular, was fantastic. She does everything she can to help residents. I was very impressed with her. It’s a nice property that is in a great location. I had a very good experience overall.

I've never lived anywhere so convenient! Modern, stylish apartments where i can walk to grocery stores, restaurants, barber shop, my favorite shops, gym and more! It's also an easy 15 minute commute to downtown Richmond, and the staff is wonderfully helpful and attentive.

We downsized a few years ago, and only planned to stay at The Flats for a short while. We knew immediately we didn't want to leave! Beautiful, updated apartments, great amenities and perfect location. The leasing staff is amazing, always eager to help. The maintenance staff is professional, prompt and knowledgeable. Lots of activities, lovely neighbors!