5/22/23
DO NOT RENT HERE
In the three years I've rented here my rent has gone up by $500/month. And just this year they decided to increase pet rent by $20 per month PER PET, so I'm now paying $55/mo per pet. They also decided to double their parking fee from $20/mo to $40/mo. All of this with no added value, no improvement of services, nothing.
Also:
-They only have one trash compactor for the whole community. It breaks almost every few weeks, for weeks at a time, and they haul out a huge unsightly open-top dumpster... in the meantime.
-Maintenance left a giant hole behind my fridge after repairing it and left it there for almost a year before I called and asked if they were ever going to fix it.
-The downstairs toilet was installed so poorly that there was an inch wide gap in the caulking at the bottom and it flooded my apartment. They had to completely remove it and reinstall it.
-The maintenance man came into my apartment while I was in the shower and proceeded to do work on my apartment while I was in the shower unaware, then he knocked on my bathroom door to tell me he was done. He should have left when he heard the shower running and come back later.
-You can't call the office at all. Calling the number just leads you to a voice message saying to text them. It's anybody's guess when they'll actually get back to you.
DO NOT RENT HERE.
Review from Apartments.com
5 People Found This Helpful
Property Manager at Gayton Pointe Townhomes responded to this review
Alexandria,
We appreciate the opportunity to address your concerns regarding our community. Our renewal/pricing specialists evaluate many factors when generating offers (for example: seasonality, the current market, location of each unit in the... building, view from the unit, amenities/upgrades in the unit, etc.). Moving forward, all residents are required to register their pet with Pet Screening where they will register and provide any and all documents you have on your pet (medical/shot records, bite records, training, ESA documents, etc.). Pet Screening will then provide you with a FIDO score. This score correlates with the amount you will pay for pet rent. Our parking fees did increase to $40 and is required for all residents who have a vehicle in the community. Our community charges for parking to upkeep/maintain the parking lot, ensure all residents have a place to park within the community, monitor for non-resident/non registered cars in the parking lots. We apologize for any inconvenience regarding the trash compactor. Unfortunately, there are times where the trash compactor is in need of repairs or service. Sometimes these repairs/services are delayed due to coordinating with our vendors and parts on order. Our teams do their best to alert residents and provide alternative solutions should delays occur. Thank you for bringing your maintenance concerns to our attention. We never promise nor guarantee our residents will never experience any service-related concerns during their residency; however, our team always acts with customary due diligence per the lease to ensure all requests are solved. According to our records, your entry notes state to call the day prior to alert that maintenance will be coming. Our team will courtesy knock prior to entering the unit. We have passed your feedback along to our service managers for improvement. Our office line was provided to you by our onsite manager and you are also welcome to text or email the team through your ResApp for more prompt response. We sincerely apologize for any dissatisfaction with your experience and appreciate your sharing your feedback with our team!
Kind Regards,
Madison
