4/19/24
TRASH
Donot move here everything about this place is horrible office people rude and nasty and never know how to help you maintenance don’t fix nothing you basically gotta harass them to fix something in your apartment but the office make sure you pay your rent every month i been Here since January and i swear It’s a new problem every week Like contractors fixed the apartment up with they eyes closed… Pest control is horrible honestly don’t think they even come spray when you ask them to … they... throw a thousand fees on your account that honestly don’t even think it’s worth paying for
Review from Apartments.com
9 People Found This Helpful
Property Manager at James River Pointe responded to this review
Hi Tia, thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing challenges you’ve experienced since moving in. We understand how frustrating it can be when maintenance issues go unresolved, communication... falls short, and unexpected fees create additional stress. This is certainly not the experience we strive to provide. We take your concerns about maintenance, pest control, and customer service seriously, and it is clear that we need to improve in these. Our goal is to make sure all of our residents feel heard and supported, and we deeply regret that this hasn’t been your experience. We will work on addressing these issues as well as improving.