London Towne Apartments

Stay away from this apartment. The management here sucks! They made me pay a Utility bill that was their responsibility. I called the utility company & they confirmed that the apartment people made me pay for their bill. This apartment complex not only made me pay for their bill, they charged me $50 fee for the bill that was their responsibility. So they gave me partial credit back. Then next month they removed the credit & charged my account again. I had to pay the charge or else they threaten... to charge late fee! I paid then I contacted them about the credit reversed. The management team played dumb & said they waived me $25 fee for my bill. I had them look into my payments history & I paid extra always. I was never waived any $25 that they made up. I was actually charged extra $50 fee + bill that they used( that was weeks prior to my move in). I confronted them with proof & they ignored me after they found out I was right & that they made up about the part of waiving $25 fee when they actually charged me $50 + a bill they used before my move in! Unprofessional team & lack of honesty. Do not move here! Read More

I moved in 5/2020 and within three weeks the hot water heater went out. I stayed without hot water for almost a week. On top of all the issues I have had here (see other reviews)… guess what?! 5/2021 the hot water heater is out again! I am without hot water for a week. Credit: they have been lighting the pilot each day for a week instead of getting a new hot water heater BUT today the pilot went out. Smh..

This place is horrible. There is trash everywhere and I sincerely mean everywhere! Before... you rent take a drive through the neighborhood especially on the weekend and look at the trash collection. It’s horrible. Do not move here if you want sanity.

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This place is not even worth 1 star. It’s awful!! Now on top of all the other issues in the community, they remove ALL dumpsters and expect residents to use one centralized compactor. The community is filled with trash. It looks disgusting and is causing health hazards. We also are attracting strange animals nightly.
There are elderly people who live here and this joke of a complex expects them to transport their trash blocks down the road. Disgusting. Shameful!!
This is just one of the... numerous issues with this property. Do your research!! Also check out the Henrico county crime stats on the community before you relocate here. Suspicious activity, drug activity, gun shots... it’s not worth the money or your safety! Read More

Trash is everywhere. They removed dumpsters and replaced it with 1 trash compactor that is never attended. Our sidewalks flood with the slightest rain.

They're saving tons on trash pickup fees but rent keeps increasing. Don't give this place your money.

If I could give it no stars, I definitely would. We moved in 03/15/2019 and immediately had issues. The day we moved in and paid our move in fees, we had a sign on our door stating we needed to pay them money. When we confronted them about it, they just acted like it was no big deal. Already a red flag on day 1 isn’t a good sign. The first week of July our AC went out. I called them as this was a maintenance emergency, and they did not come fix it promptly. It wasn’t until after I called... corporate that they gave us a portable unit. The guy set it up in the living room and left without another word. The AC problem continued for almost an entire week before it was “Frankensteined” fixed. We continued to have AC problems for the duration of our tenancy. Last winter, I received a call from the maintenance department saying they were coming to fix our furnace. When I questioned them about why they were coming to fix it, they stated during the inspection, they noticed if we turned our heat on “flames will shoot into the living room” (that’s an exact quote). I was out of town and no one was home, so I asked if they could come back to fix it. I still had no working heat until yesterday when my lease was up. We complained of an overwhelming smell of marijuana to the assistant property manager, who proceeded to tell us the office was closing in 10 minutes, and it wasn’t his problem. Our neighbors upstairs had a leak in their toilet which caused our bathroom ceiling to sag. When I called maintenance, the guy came and cut a huge hole in my ceiling and wanted to leave it open. After I asked to cover the hole, he shoved trash bags up there and said they would be back the next day. I again had to call corporate to get them to come fix it. I had water damage to my dining room which they refused to take care of. For the last 2 months of our stay, I did not have a working washing machine after repeatedly calling to get it fixed. This place is absolutely horrible and I would not even recommend my worst enemy live there. If you wanna live in an area with gun violence and drugs then by all means, but if you’re looking for a quality place to live, run far away from GSC properties. Read More