5/21/24
Beware of the application process
My experience with the application process was horrible. Please be aware you have to make 3 times the amount of rent per month, it is in VERY SMALL writing towards the end of the application. This is net NOT gross, as I assumed. Mostly, all properties have this stipulation, but income is based on gross income NOT net income. I had multiple email conversations with my licensing agent, and met her in person. Income was NEVER mentioned. I basically paid them $100 view my 3 pay stubs. They refused... to refund my money. The $100 is for a credit and background check, neither one was done, again I paid a $100 for them to view my paystubs. However, it all worked out, found a larger apartment, 2 bedroom for the same price. I met their income requirements, as it was based on GROSS NOT NET, and I was told upfront as everyone should be as a curtesy.
Review from Apartments.com
5 People Found This Helpful
Property Manager at The Horizon at Springdale Park responded to this review
Thanks for this candid feedback. We regret to learn of your frustration with the application process. We'll use this input as fuel for improvement going forward. Your voice has been heard!