3/6/25
Don't Live Here
Living at The Masonry has been an incredibly frustrating experience due to ongoing mismanagement, poor communication, and unresolved maintenance issues. Despite multiple attempts to contact management, emails go unanswered, and work orders are frequently left incomplete with no updates. When responses do come, they often feel dismissive or passive-aggressive rather than helpful.
One of the biggest concerns is the significant rent discrepancies for identical apartments. I am paying considerably... more than other tenants for the same unit, with no explanation or justification. This lack of transparency, combined with the maintenance issues, makes me question the fairness of their pricing.
Maintenance is severely mismanaged. When the apartment above me flooded—twice—management failed to take meaningful action, leaving me to run an industrial moisture removal machine for months. As a 988 crisis worker who works remotely, this was a major disruption to my job, sleep, and mental health. Despite requesting a better solution, I was told to run the machine only at night, which was completely unrealistic.
The pest control situation is just as bad. Despite paying a monthly pest control fee, I had to deal with a severe cockroach infestation for months. The initial “solution” was glue traps, which did nothing. Only after months of complaints was I told I needed to pay over $100 for specialized treatment—an expense that should not have fallen on me.
Additionally, my apartment has structural issues like visible gaps in the molding and walls, leading to persistent leaks and pest problems. These should have been addressed through routine inspections but remain unresolved.
I understand that managing a complex of this size is challenging, but the lack of communication, delayed maintenance, and overall mismanagement have made this the worst living experience I have ever had. Many tenants, including myself, are actively looking for alternative housing. If The Masonry wants to improve tenant satisfaction, they need to focus on better communication, prompt maintenance responses, and addressing ongoing concerns in a fair and transparent manner.
Would not recommend living here unless major changes are made.
Review from Apartments.com