4/23/21
Unprofessional and a waste of time.
Incredibly unprofessional and a waste of time. I called Longhill Grove on March 5th to ask about availability and see about touring the property. No one answered, so I left a voicemail which was never responded to. On March 12th I made an inquiry through their website, and never received any reply. On March 26th I made an online appointment to come in for a tour on April 8th. I received a text and email confirmation for this tour; however, after driving 2 hours, no one was at the office during... my scheduled time. I called and again left a voicemail, and again no reply. I came back to the office the next day, still nothing. Today, April 16th, I received my first communication from the leasing office, an email full of typos telling me to call the office if I had any questions- yeah, not happening. If the management can't even adequately serve potential leasers, then I absolutely would not trust them to take care of actual residents. Don't waste your time.
Review from Apartments.com
11 People Found This Helpful
Property Manager at Longhill Grove responded to this review
Thank you for taking a moment to share your situation with us. It is clear we did not give you the service level we pride ourselves on providing and are sorry for this lapse. We would appreciate it if you would contact us at (757) 251-9816 so we can... better understand how this occurred and how we can improve your experience living here.
