Rivergate Apartments

The property manager is really rude. the building is poorly constructed and built, thin walls, dirty pissy elevators & it’s mostly
Military and police personal on site, management is always on vacation & takes months to responds to requests. For the price of this crappy place I’m telling you dont live here. I broke my lease 3 months in, the staff is horrible.

I scheduled an appointment to take a tour of the property and apartments. Upon arriving I first noticed the future tenant parking space had 3 cars jammed into just 3 spaces in front of the leasing office. Two were in the parking spaces with a third T-Boned up to the other two cars. Once I had to go looking for parking, I found out firsthand about the infamous parking issue. I found zero free guest parking and had to pay for a space. There was no grace period before charges, so from what I saw a... 5-minute trip would require paying for the hour. The cost was a little less than a dollar per hour. I paid for 2 hours.

Then I went to the leasing office. There are two sets of doors with a tablet to call reception in between to get the second door unlocked. I used the tablet and received no answer. I tried it several times before stepping outside to call the office from my phone. I got no answer from multiple calls and leaving a message each time. After about 20 minutes I just left. It has been weeks since then and I have not received any calls back.

I don't live here, I did not get the tour, I did however get enough information to form a negative opinion of the administrative staff and parking situation.
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The management tried to do their best as management can. When you got 690 apartments that’s not easy to manage but I’ve never felt unsafe. They have great security, great community building with tons of games and wonderful swimming pool. Besides that the apartment is beautiful. The only downside is the noise for sure. If you want to get restful sleep you might want to get headphones on , but not every floor is noisy it all depends on your neighbors. Not bad place at all!

After living here for 5 years, I can say the quality of the apartments and customer service has completely gone down. Leasing agents don’t even acknowledge or greet you when you come in. If you need help with anything like finding a package good luck because they won’t help you. They only care about taking your money each month but do not actually care about the residents. The hallways are filled with dog pee and poop and smells like weed every day. You have to pay park mobile if you want anyone... to visit. You can hear your upstairs neighbor and any on the side. This apartment complex used to be luxury when it first opened but hasn’t been in years! Better off living elsewhere and saving your money. Read More

The leasing office doesn’t care if you’re paying for your parking spot they will literally have the audacity to send you a note that they’ll tow your car for fun.
Then when you call to ask them why they reply with you haven’t been paying even though it’s added as a utility to your monthly rent and you signed it in your leasing terms that it would be added as an additional payment to your monthly rent upon move in date.
They don’t answer and don’t care about their residents, and want to charge... you.
Living here has become a nightmare not your peace.
It’s scary sometimes in the parking garage because you see people who aren’t your neighbors park in their spots in the daytime
/nighttime as well and they wonder around the garage peeking into cars and wondering from every parking floor doing nothing.
But the leasing office instead of adding security they rather tow residents cars ? They don’t listen to people’s complaints instead they try to make up a “solution” to which is to ask people to stop throwing out so much trash like there is 500 plus more people in the building and only 4 trash bins outside and the garbage truck doesn’t come often so they hire professionals and the professionals complain about so much trash that’s why you see so much trash left in the hallways because the butler’s concierge DONT EVEN TAKE YOUR GARBAGE EVEN IF YOU ARE PAYING FOR THAT AS UTILITIES ON YOUR MONTLY RENT BILL. Read More