4/11/25
Falling Stars at Affinity of Covington.........
I am a current resident for nearly 5 years here at Affinity & I did a review on Affinity 4 years ago & it was a glowing 5 star! Unfortunately now 4 years later I'm giving them a 1 star for a number of different things they fall short on as to my expectations living here.
The Management appears to be focusing on lowering the costs of the products and services they provide residents to be an providing increased value for the residents or at least keeping value proposition at acceptable levels... .
Basically Affinity is reducing the value of service and product offerings to residents to improve their Profit/Loss statement and simultaneously increasing resident costs on the annual renewal to enhance the P&L even more!
This is recipe for a disaster for any business! You can't reduce a residents' Value Proposition of living at Affinity while consistently making substantive increases in monthly rental rates. If my experience at Affinity was like it was 4 years ago I would be willing to pay for reasonable price increases due to normal increasing annual costs of utilities and support services. BUT the service level is not near where it had been and it is degrading every year!!
A few examples that have lowered my satisfaction levels are:
1) Reducing the service level by switching to a lower cost internet/TV provider and moving to streaming services from Cable AND they reduced the number of stations available without even telling the residents until it was converted. Also, the conversion was worst executed conversion I have ever experienced in my 50 years of experiencing conversions.
Setting expectations to customers and following through is something you should learn in Customer Satisfaction class 101!
To close out I hope that things improve here at Affinity to help all Residents here BUT at this time I would not recommend this Apartment to anyone I know.
Regretfully submitted Tom W.
Review from Apartments.com
