11/4/22
Rude staff
Have been a resident of this community since last year. Average townhomes, but what really shocked us today was the behavior of one of their leasing staff. By the way, the incident today wasn't the first time this person behaved this way with us.
My husband was having a polite discussion with her on phone regarding the ongoing lease renewal for our townhome when all of a sudden she started using a very rude tone. My husband mentioned to her politely that he doesn't appreciate the tone being... used, as a response to which she responded even more arrogantly and rudely. We have never been treated/spoken to so badly in this country so far!! I am shocked and disappointed. It hurts when the place you call your "home" is where you get treated so badly. It took us a while to pull ourselves out of this incident, and now we are seriously considering leaving this community sooner than planned.. only because of the unacceptable behavior of the staff! Good place but extremely disrespectful leasing staff.
Review from Apartments.com
3 People Found This Helpful
Property Manager at The Timbers at Issaquah Ridge responded to this review
Thank you for taking the time to share your feedback. We are disappointed to hear of your negative experience, and we would appreciate the opportunity to make things right. We have an open-door policy with our residents. You can contact us at... thetimbers@simpsonhousing.com. Sincerely, Adriana Torres