Pebble Cove Apartments

The management is terrible, maintenance NEVER gets completed despite multiple complaints, the apartments are FULL of mold, and they will RIP YOU OFF upon your move out. If you rent here, document everything in writing.

I lived in Pebble Cove for 1 year. Below is my experience.

Move out process: This is the main reason for the bad review, it seems once you don’t rent from them they use it as their last chance to get money out of you. When I moved out I did a good job cleaning, vacuumed, dusted, scrubbed bathroom and kitchen, I’ll admit the inside of the oven needed some standard cleaning and there was a drawer in the fridge I couldn’t get out to clean without pulling the fridge out. I felt I left it in similar... condition to when I moved in so I was surprised when I found they were charging me $300 on top of my $300 deposit. I was fine with the final utilities fees and carpet cleaning but was shocked when they charged $160 for cleaning fees and $185 for “touch up” paint (I hung 3 pictures with small tacs) I called multiple times to try to get an explanation for the charges, was told I would get a call back from management but they never called back. I assume they leaving you hanging till you run out of time and have to pay to prevent them from sending it to collections and tanking your credit score.

The apartment: Had good storage but wasn’t as clean as I thought it would be with moving in during COVID. Plus whoever lived in the apartment before me smoked inside and even with new carpet the smell never disappeared whether it was stuck on the walls they didn’t repaint or wafting up from the people who smoke in the stair wells it was a constant battle trying to keep the place from smelling like an ashtray. On top of that the walls were thin, even by apartment standards, you can hear full on conversations your neighbors are having, I was on the top floor so I’m not sure how the footsteps from above sound is but with how easily I could hear The Office theme song coming from my downstairs neighbors I can’t imagine the floors were super insulated.

The grounds: The pool and gym were closed the entire time I lived there so I can’t speak on those. The community grill was broken for about 3 months saying they were waiting on parts. The garbage/recycling area gets very overfilled on the weekends, there is a picture showing it in another review thats an accurate depiction of what it looks like. The Amazon lockers were convenient but sometimes the delivery people will leave a package in the open if the lockers are full, not Pebbles coves fault but does happen.

Maintenance: The guys were very helpful and responsive, I put in two work orders and both were resolved by the next day. Read More

A SERIES OF UNFORTUNATE EVENTS... with a move in date of March 5th the night before I received a call stating the apartment was flooded, rather than offer any initial concession the employee I spoke with said I could move into a 1 bedroom (despite securing via deposit for a 2 bed) until the unit was fixed in other words move my stuff TWICE! The management at this point did offer some additional concessions on cost due to the inconvenience. Finally, moving day arrived, only to be given keys... that DID NOT WORK... with the leasing office closed emergency maintenance had to come and drill out the lock to give me access. Then came the walk through... on a surface level everything looked A-Okay...but a deeper look and I found chips in the Faux-Granite, nail polish stains on the counters, cob webs and food splatters on ceilings, you would think with an extra week they would have ensured everything was in tip top shape...Now the bigger issues... a stove that half of the burners didn't work, a dishwasher that didn't turn on, a broken produce drawer in the fridge, and a sink that was clogged all of this easily resolved and more so just an annoyance perils in comparison to the bug infestation that I have been dealing with since day 1!. After notifying the management, they sent in a pest control company who laid traps throughout the kitchen, on floors and counters, and then returned two days later to apparently spray something. Despite coming in twice now there are still bugs that I am constantly killing and vacuuming up.
Long story short, although my move in started as a series of unfortunate events and maybe my experiences are a one off...I would just say that for me, I am seeing a pattern of unresolved and partially resolved issues and would encourage all to do their due diligence prior to signing on the dotted line.
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When it comes to apartments, there are 2 major things that leave a lasting impression: their word and their delivery. This community definitely deserves 5 stars! It's been 6 months since I started living here, and I have been impressed by their prompt responses and sincere promises to deliver on requests. The leasing office is super kind and punctual when responding to calls and emails, but I often choose to go down there in person just to see their friendly faces! Erik in particular has been... our go-to guy and he deserves some sort of award for his personality.

The two maintenance requests I've made were followed up on the same day and fixed within a few hours. Overall the community is clean and pet-friendly. The only sad part is that there's no options for guest parking, but that's not really their fault. :)
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Just recently moved in and had a great experience! Sydney went above and beyond to answer all of my questions and walked me through the process. I have had multiple different apartments and this one has to be the easiest and smoothest move ins. On top of that, this place is pretty great. Everything is near by!