9/7/22
DO NOT RENT HERE-SAVE YOURSELF
My girlfriend and I originally planned to move in beginning of July after a 2 month apartment hunt. Our first visit went ok although left us wondering a little bit. We were told we could move in and there was a beautiful unit available. A week after meeting with Cathryn, we were told that our move in date hate to be moved as the unit was not ready and we were told another should be ready by then. Got pushed back almost a month. Well we dealt with it and used the extra time to try and replan our... move. After loads of broken communications with Cathryn, our move in date was delayed another day as the new unit was still not ready. Something about the cleaners and new carpet, on the day we were supposed to move in. Were told to come back the following EVENING and we could probably move in then. Our movers fell through as they were busy during the new move in time and unfortunately no movers were available in the area for a couple months at that point. So we bit the bullet and moved ourselves in using a car and U-Haul truck. Upon move in we could see the cleaners didn't do their jobs, 2 separate occasions as we turned them away on the third attempt and cleaned the unit ourselves. There was dead bugs on the windows, footprints all over the bathroom, dust and dirt everywhere, the fridge was dying(did die two weeks in and cost us about $200 in food) and also smelled like rotting meat while leaking water all inside the fridge area. The fireplace was dirty and our cats found a decaying chicken bone somewhere. That's just the start of it. Throughout the month we've been here so far it's been a long and deep rabbit hole of stuff that we find more of every day. After talking with the office multiple times, come to find out that Cathryn doesn't know this place or her job very well and the manager is stuck in so many meetings that our meeting to discuss our concerns was pushed back almost two weeks! Now, a week after actually meeting with the manager and her hearing of everything, said she wants to make it right, we've been served a pay or vacate. After not hearing about anything discussed, including the fact our sliding door does not lock and we are on the first floor, we are now left with complete betrayal. Don't move in here if you can avoid it. The maintenance team is awesome but the office staff who control your contract are cheats. Save your money and take it elsewhere
Review from Apartments.com
5 People Found This Helpful
Property Manager at Brookstone responded to this review
Hi there. Thank you for your feedback, we apologize for the lack of communication on our end. We truly value you as a resident and unfortunately have had some staffing issues that resulted in the items in your unit taking longer to complete that we... originally anticipated. We will reach out to you today to discuss the outstanding items and find a solution to get these fixed as soon as possible Again, we apologize for this inconvenience you have had to endure. Hope your day gets better!
