4/26/21
Poor Management Engages in Shady Practices
This building is in a great location, and many of the units have fantastic views. Unfortunately, new management took over a few months ago, and it was all downhill. After a bumpy transition to the new team, I decided to move.
Apparently, this management company charges vacating tenants for the cost of makeready for the next tenant. In all of my years renting apartments and condos, as well as serving as a landlord for my in-laws rental property, I have never charged or been charged for the... basic costs of making a unit ready for a new tenant. I have always received my full deposit back, and I never charged a vacating tenant for anything other than damage. Under the new management at Bella, I was charged for cleaning, carpet cleaning, painting, and utilities. My sister's shady apartment manger in Everett did not even do that when she moved.
Prior to moving out, I hired someone who cleans military housing so as to ensure I get my full deposit back; however that was money wasted. And, I left the unit cleaner than it was when I moved in. I have never had to pay or made a tenant pay for painting. I do not quibble much over the carpet, as I had not shampooed it myself. However, a few days after I moved in, the old spots from previous residents had returned (after I had turned in the move-in condition form). When I moved out, the carpet was no worse than when I had moved in. At this point, management has not provided documentation to back up their claim about utilities.
While Bella is in a great location, and many of the apartments have great views, it is not worth the cost of management that will rake you over the coals when you move out. I would urge you to pay a little more for a more updated building with management that doesn't engage in shady practices.
Review from Apartments.com
17 People Found This Helpful
Property Manager at Bella On Broadway responded to this review
We are disappointed your experience was not more enjoyable. We are committed to addressing all resident concerns, and we wish we could have parted on better terms with you. Our resident experience is our number priority, and we seek to improve with... every interaction. We wish you the best.