11/7/19
NO HEAT ??
No heat
Be cautious moving into Fountain Park in De Pere, WI.
Since moving into Fountain Park in De Pere, WI in Dec 2018, the heat has gone out 3 times! The 1st time was when temps dipped lower than -20. Yes NEGATIVE 20. The property provided a space heater which was very insufficient to
adequately heat the apartment. Heat is included in my lease. Because I was without heat I asked for a credit on my rent payment. The property denied the request. After the 3rd time of the heat not working... the property offered me a $20 credit on my rent. I've been without heat for 7 full days in 2019 and felt $20 did not properly account for the lack of heat- especially since heat is part of my lease agreement.
Review from Apartments.com
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Property Manager at Fountain Park responded to this review
We are sorry for the inconvenience and have agreed to reimburse you for all of the additional expenses that were incurred for heat in your apartment. A space heater was provided to you to use in addition to your gas fireplace which also heats your... apartment unit. You have been asked to provide the bills to show the cost so we can promptly refund you for that, which must be $20 as you stated here. If the heater that you were given was not sufficient, and if you were unwilling to use your fireplace, it would have been best for you to let us know that at the time this was happening so additional heaters would have been provided. If you have any more problems, please let us know and we are happy to promptly address them for you.