4/15/25
Warm + Welcoming Experience
My family and I recently stayed in Ascent’s guest suite for a week while in Milwaukee and could not have had a better experience! Full disclosure – I work for New Lands’ home office team, but this was my first time staying at one of our properties as a guest, so I wanted to share! We checked in on a Saturday and Maine at the front desk had everything ready for us when we got there. There were very clear instructions on parking, using the community amenities, accessing WiFi in the apartment, etc.... We were in the Hickory guest suite, so we had gorgeous views of the lake and tons of space for our 10-month-old to crawl around and get her wiggles out. The apartment was fully stocked with the necessities – linens, cookware, kitchenware, toiletries – which made it seamless for us to settle in for the week. We even got coffee almost every morning in the lobby! The location is perfect, too. We were able to take our stroller-wagon and walk the one block up to Metro Market for groceries and had a handful of restaurants in walking distance to choose from. The icing on the cake? Any time we walked somewhere and came back through the lobby, Scott, Jennie, or Maine was at the front desk to welcome us back. We were only there for a couple of days before they knew my husband and daughter by name. As a home office employee, the week as a guest at Ascent gave me a great refresher of why we do what we do. If a guest can experience this level of service and warmth in one week, I can only imagine what the experience of calling Ascent home would be like. Krystal, Alec, Elle, and the whole Ascent team – Thank you!
Review from Apartments.com
