Modena Apartments

Terrible customer service, never answer their phones, schedule a tour for you and then don’t end up having the unit available they said they would, don’t try and help and do work around, waste of time don’t move here.

Management refuses to help residents, they pass the problem onto other people. They never answer the phone.

Great community but the management team is not it.

I’ve been a tenant for three months in a BRAND NEWLY MODELLED apartment. From day one the toilet broke, wouldn’t flush and shot water everywhere when you lifted the lid I had to disconnect it for 4 days before someone came to look at it. the dishwasher flooded the kitchen, the sink leak also, vent in the kitchen ceiling leaked. All were “fixed” Not! The cheap plastic paint is falling off, bu bling with all the water beneath it, the mold that’s there, ew. The bathtub/shower has same plastic... paint keeps chipping away and is now all rusty. Blinds have been broken since day one, fall out I had to buy curtains so I wasn’t living in a fishbowl. Patio screen broken and never fixed. The doorway to get in floods when it rains and the patio, so badly that the same plastic paint used just sloughs off making a mess and you are left with old broken concrete. Getting a hold of someone is impossible. Looked nice until you realize they put lipstick on a huge pig piece of garbage. I’d attach pictures if I could. For the rent they ask, it’s a joke. Don’t rent here. Read More

AC has been broken for about 2 months now and they do not fix them. I have requested 6 work orders only for then to say completed one random day while my apartment stays at 98° And not a single person has worked on the unit. The units they use to replace them are Goodman units and after researching then online, I discovered that even the most expensive of these units perform at 1/3 the capacity of other AC units. Please save yourselves the trouble of living here, it is not worth it. There was a... leak and they had to cut a hole in my wall to fix it. That was 8 months ago and there is still a hole in my wall even though I requested it gets fixed months and months ago. DO NOT MOVE HERE IF YOU VALUE YOUR COMFORT AND SANITY! Read More

I've lived in this apartment complex a total of seven years and had a new manager just about every other year. Brett is the latest one and let's just say he gets nothing done at all. He will advice a date that he will contact you back to make sure matters are done and won't even do it. My rent is going up $500 and I have been asking for a replacement fridge because periodically the freezer stars making loud noises. I have sent videos I have put in multiple Maintenance request and nothing has... happened. I was told
I had to much in my freezer when in fact it's nothing more that I've had in the 7 years I've been here. Idk why it's so hard to switch out a fridge literally been dealing with this since May. I also asked to have my house repainted I'm being told they couldn't do that while I'm staying here but yet they replaced my floors and made me pay for it while I was staying here, how is painting any different. I was refused a carpet cleaning unless o resign a lease. How can you expect me to resign a lease if you can't even fix the basics in my apartment let alone respond back to me. This apartment has great location but that's about it. Read More