1/18/25
Verified Renter
I’ve lived in this apartment building for some time now, and I have to say, it has some undeniable charm. The units themselves are absolutely stunning—beautifully designed with great fixtures and a modern aesthetic that feels both upscale and inviting. The location is another huge perk; it’s incredibly walkable, with amazing views that never get old.
The amenities, when fully functional, are definitely a highlight. The shared spaces are thoughtfully planned, and they add a lot to the overall... living experience. That being said, maintenance has started to slip, which has impacted the overall vibe of the building. There’s been an increase in unaddressed issues, like spots and unpleasant odors in shared areas that weren’t an issue before.
The bigger frustrations come from some essential features of the building. The front door doesn’t lock, which is a definite security concern. The hot tub seems to be perpetually out of order, and the parking garage door operates on a “maybe, maybe not” basis.
All in all, the building still has so much potential and appeal, but addressing these maintenance and security issues would make it feel like the luxury experience it once was.
Review from Apartments.com
Property Manager at Moontower Phoenix responded to this review
Good Afternoon,
Thank you for sharing your helpful and honest feedback regarding your experience while calling Moontower home.
We completely understand your concerns that you have brought up in your above review. As for the overall condition with... cleaning we have made the apropriate adjustememts to ensure the overall cleanliness of the community is up to all resident standards.
We have had an issue with the spa and the front door operating properly and since then we have made the corrective actions to ensure they are operating properly at this time.
If you have any further questions please feel free to reach out to me directly at Manager@moontowerphoenix.com.
Best,
Taylor Rogers
