The Place at Sonoran Trails Apartments

Terrible Service and Management - Avoid Building 14
Our experience with this property has been incredibly disappointing, particularly with Jessica, the on-site manager, who shows little regard for residents’ concerns.

We were given our lease renewal just two months before the lease’s end, which already felt rushed. During a tour with Ian—who was polite and professional—we discussed moving to another unit due to ongoing issues, like residents letting their dogs pee and poop right outside our... door without cleaning up. Ian informed us we could notify management by the 30-day marker if we decided to stay, which we did—43 days before our lease ended, well within what we understood to be acceptable.

However, Jessica later emailed us stating we would be charged a prorated fee for not providing 60 days’ notice. When I tried to explain the situation and point out the information Ian provided, she dismissed my concerns, interrupting me and responding with the unprofessional remark, “How do you think that’s going to hold up in court?”

Her attitude was condescending throughout the exchange. When I asked for the final prorated charge ($1,226 for 17 days), she sarcastically wished me a “Merry Christmas” while handing me the bill. When I returned to request the management company’s contact information, she told me to “Google it.”

This level of service is unacceptable, and residents should not have to deal with misleading information, unprofessional conduct, or dismissive attitudes from management. I strongly advise against moving into Building 14—or any building managed by this office. Read More

The office staff is super friendly until you attempt to get your holding deposit back even when you’re within the 48 hour window. We were going to move here but decided to stay at our current apartment and move here at a later date but now we will NEVER live here. The manager, Jodi, refused to return our full holding deposit even though we asked if the full amount was refundable if we changed our mind. Based on this I can only imagine what will happen when you move out. Be careful not to give... them any money unless you are certain this is where you want to live. Make sure to get everything in writing, especially when you move out so there are no surprise fees that you’re charged because you tarnished their beautiful new apartments. There are some really nice apartments just up the street that will be opening the summer of 2018. Good luck and be cautious with this place because Jodi tells you want you want to hear and then tries to keep money rightfully owed. After all, these people are in sales and you’re just a $$$ to them. Read More

I’m very impressed with everything!! I got into the apartment without looking and I L??VE IT!! The ladies in the office are truly great, helpful, and they actually care. I would not look elsewhere. Come and see your NEW home!! ????