6/3/18
You’re just $$$
The office staff is super friendly until you attempt to get your holding deposit back even when you’re within the 48 hour window. We were going to move here but decided to stay at our current apartment and move here at a later date but now we will NEVER live here. The manager, Jodi, refused to return our full holding deposit even though we asked if the full amount was refundable if we changed our mind. Based on this I can only imagine what will happen when you move out. Be careful not to give... them any money unless you are certain this is where you want to live. Make sure to get everything in writing, especially when you move out so there are no surprise fees that you’re charged because you tarnished their beautiful new apartments. There are some really nice apartments just up the street that will be opening the summer of 2018. Good luck and be cautious with this place because Jodi tells you want you want to hear and then tries to keep money rightfully owed. After all, these people are in sales and you’re just a $$$ to them.
Reseña de Apartments.com
7 personas encontraron esto útil
Administrador de la propiedad en The Place at Sonoran Trails respondió a esta revisión
Thank you for again reaching out, Tenah-Ree. As you know from our email exchanges and conversation, you are receiving back your Full holding fee of $200, as you cancelled within the 48 hours. As discussed and as stated on the form, application fees... are not refundable; this is stated on the holding agreement that you signed. I am sorry if you misunderstood as we are very clear that the holding fee is the only refundable portion. I am sure you can understand that we paid out money to run your credit and background checks. We would never intentionally mislead you or anyone else. We realize your statements are coming from a place of misunderstanding and anger, please let us know if you would like to discuss further.
