Emerson Mill Avenue Apartments

I think this apartment complex is beautiful. I certainly enjoyed my 15 months living there. The pros of this place are visible - take a walk around and you can see it for yourself. But here are the things you'll find out once you live there:

1) They will nickle and dime you on every little thing. Parking fees are a ridiculous $75/mo for the privilege of owning one car to park, not even one vehicle is included for each apartment. This for a parking structure that routinely has broken gates that... don't open for their "auto sensor." No guest parking whatsoever, naturally, so forget having friends want to swing by - who wants to pay for parking? They also make you pay for the community's electric and gas bill - I guess their regular community fee isn't enough.

2) There is dog poop EVERYWHERE. One of the draws for me was the indoor hallways for this luxury complex. My mistake. The hallways take on a disgusting odor and I found out why - people allow their pets to soil the carpet all over the hallways. I had dog poop left literally in front of my front door once. This isn't the dogs fault of course - this is just the quality of neighbor you can expect here. If you enjoy dodging dog poop on your way to your car to go to work, Emerson is the place for you.

3) Finally, despite the high cost of the apartment through deceptive low rent prices for the area (THEN they tack on exorbitant fees) they also gauge you on the way out the door. Don't expect to see your security deposit of $500 back ever again. I'm one of those people who like to leave things as nice or nicer than when I left. I travel for work, and maybe spent only 3 weeks max per month in my apartment. I lived alone with no pets. And SOMEHOW they managed to find $400+ worth of "damage" - blinds I never touched were apparently "broken." They tell you the stove top is damaged (works perfectly and no damage when I moved out). Clearly their strategy is to get every last dollar on your way out because gosh you are moving so why do they care?

I hope this review helps you understand that renter beware. This place LOOKS amazing. It has incredible amenities. But you won't enjoy them because you won't have the money to do anything fun if you rent here - you'll be constantly at work trying to pay the extra fees and just when you escape to a place more reasonably priced without dog poop in your hallway, Emerson takes one last opportunity to take away money from you for no reason whatsoever during a historic pandemic. Read More

Before I moved in to Emerson 9 months ago, I researched over 20 apartments in the Tempe and Scottsdale area and am so glad I chose Emerson on Mill over all other apartments I toured and researched. The apartment is in a great location and close to airport, shopping, movie theaters, restaurants and anything else you could imagine by stepping outside your front door. The apartment is well maintained and love the interior hallways and security access as well as the many amenities such as the pool... , outdoor grills and fire pit area, gym, pool table, movie theater, conference room and so much more.

This is by far one of the most well kept properties and very attentive to all of the tenants needs in a timely manner when a work order is placed. I give all the credit to the management team as they are by far one of the most friendliest and professional apartment staff I have dealt with and that goes for the manager Danielle all the way down to the cleaning crew, maintenance crew and the security staff who are always doing a great job of making the place a wonderful and safe place to live.

The apartment layouts are spacious and well designed and wouldn't want to live anywhere else but Emerson as I haven't found anything that compares to what Emerson can provide and they have proven that over time. What makes this place so great besides the apartment being well kept, the great amenities, and not feeling like there are a bunch of crazy college kids running around everywhere is the personal relationships built with the management team. They truly care about the place and it's tenants and it shows!

Five stars and highly recommend Emerson on Mill to those looking for a great place to live and to make some new friends as well. I will be renewing my lease for years to come. Read More

There was a consistent level of uncleanliness during the last few months while I lived in the apartment. The elevator frequently had beer bottles, chip bags, and other waste inside. Garbage and graffiti was left in the stairwells for weeks on end.

The management doesn't know how to use their computer systems. The billing is all over the place. Discrepancies take weeks to resolve, with email turn around time on the order of multiple weekdays.

Moved in the beginning of the year and absolutely love it here. From walking into the lobby area to my unit, brings such a home feeling, and the employees as well as tenets keep this place clean. Great location if you love eating out at, so much life around this area. Couldn't have picked a better place!