Surf House Apartments

Overall, Advanced Management Company goes above and beyond for their tenants. AMC took ownership a few months back, and I have noticed exquisite, prominent changes. For starters, they repaired the spa that was constantly broken every 2 weeks with the old management. Then, they renovated the pool/spa by adding a beautiful awning and tiki lights. They added in brand new security cameras, making us feel more safe and protected. They fixed the parking gate that was constantly broken with the old... management. Also, they have been consistently updating the landscape and shrubbery around the property, making it appear more inviting. Additionally, Surf House is a wonderful and safe community for pets! Speaking from a personal perspective, Joell is a magnanimous property manager. She is sweet, kind, professional, and extremely empathetic towards her tenants. She is always quick to respond via email or phone call. She always has a bright smile on her face to welcome her tenants and any prospective clients. She truly makes me and my fiancé feel appreciated and welcome living here. When we had a leak in our pipes underneath the foundation, Joell and the head of maintenance Oliver swiftly took care of the issue by hiring a plumbing team to repair the leaks. Now, our apartment looks as good as new again with no leaks! The maintenance team also made sure to deep clean the areas that were affected by the water that leaked out of the pipes through the floor. I am extremely impressed with how they treated us as tenants. I would highly recommend Surf House Apartments to anyone! Read More

We were given a week notice to move our apt around so they can install new windows. I requested to postpone because my wife and I are sick. Property manager agreed (liar). When I came back from the hospital I found that a group of people in my apartment and had moved everthing around. Now i am missing my personnal belogings and need to move everything back, with covid.

Do not live at the Citron house if you are planning to have any guests over after office hours… they don’t provide you with a guest parking permit and they tow cars even when you call and let them know. This ridiculous management expect residents to make plans ONLY during office hours !!!

Renter beware - great apartments and amenities but the management team sucks.

They are never available via phone for questions or issues and the manager is unprofessional and fake. She blamed a huge parking issue on the assistant manager when they failed to tell residents about the complex parking lots resurfacing.

Management claimed they can’t mass email residents, so they put notices on every door at 9pm that said every car must be off property by 7am the next day for 2 days.

The main... manager said they knew about this for a week and it was her assistant manager’s fault for not telling residents. Cars were towed and there was no assigned place for residents to park off site.
Would have been easier if the main manager did her job and followed up.

This is only one of many issues residents at Citron House face. I’ve lived in a lot of places and never had so many issues with management. Read More

I live out of the area and was getting ready to move there. The complex met the parameters for what I was looking for and I wanted to lease an apartment. Going through the process there was some mix-up in the application process on my end and it was denied. I was trying to contact the management team to clarify those aspects for them so they could have clarity on their end. They are almost impossible to get in contact with. I had called them too many times to remember and no one ever picks up... the phone in their office. It's rare if they do so consider yourself lucky if they answer. I had sent numerous emails to them and no one even takes the time to respond back. There were times when I would get in contact with them and explain the situation. Every time I talked to someone in that office, to include the Assistant Manger and Manger, they said they would call me back and help amend the situation. They never returned phone calls like they said they would and don’t follow through with how they said they would help. I wanted to live here but in the end the management team is absolutely unprofessional in every way when it comes to customer service. Read More