Kinley West LA Apartments

I am delighted with my experience at Kinley West LA. Both the staff and the maintenance team work collaboratively to make residents feel at home.

Since I moved into Kinley West L.A., the management has been very understanding, professional and courteous. They keep the building clean and remind tenants to do their share. Kinley is a beautiful and excellent building. It seems very solid. I have my privacy and can interact with other tenants within the building.

Kinley West LA has been a great experience so far! Kind staff and secure building with great layout

First of all, the leasing staff at the Kinley, Glenn & Maybell are phenomenal and made my experience apartment shopping a breeze! The apartment is always clean and smelling great which is a plus. The overall quality of the units are also solid, so far I haven't had any issues. It would be great if there was a better parking system for guests but otherwise the community is great!

TLDR: The worst management and living situation for myself and many other residents. Especially when marketed as a 'luxury building'. We have stayed at places a fraction of the cost and had a much better experience at those. Nearly all the residents I talked to were incredibly dissatisfied with their time at the building and tried to move out early.

There are only 3 guest parking spots in the entire building, and there is close to zero parking nearby which makes it incredibly difficult for... guests to visit. Despite paying a 50$ monthly fee for parking, the building had more cars than parking spots so by the end of the day you would not be able to get a spot and had to park far and walk at night (usually alone). Moreover, the parking facility itself was plagued by problems. The bottom floor would routinely flood during rain and if you are a resident paying a premium to have a reserved spot (which other residents would sometimes take due to lack of parking) you would want to be in an area that doesn’t have inches of water covering it.

Additionally, the breakdown of two elevators left us with only one functioning lift for the entire building, located at a considerable distance from some units. This resulted in frustratingly long wait times and added strain, particularly for those with mobility issues. This was particularly annoying during the move out process

The lack of consistency and effectiveness in management was a recurring issue. There was frequent turnover in management that led to a lack of accountability and responsiveness to residents' concerns. Despite our efforts to address issues promptly, the management's dismissive and rude attitude + lack of follow-through only made the situation worse.

The most frustrating issue was the mishandling of our security deposit refunds. After we moved out, my roommate and I were charged $280 for damages we did not incur. Getting this amount back was an ordeal that lasted over seven months, where my roommate and I called and emailed the building weekly. After finally securing the refund, we were hit by a debt collector that the building mistakenly notified, further highlighting the incompetence and negligence of the management. It took an additional 3-4 months of constant emailing and calling to get this fixed. The fact that we had to consistently call a building a full year after we had moved out should be reason enough to find another spot.

Read More