10/15/24
Horrible Customer service and poor maintenance service
This is one of the worst apartment complex ever! They are not luxury apartments! The have very poor customers service and maintenance services! Every time we submit a maintenance request they say they will take care of it but they don't and they send an email saying they fixed the problem but they did not!!! They lie! It takes months to get something fixed even if it's an emergency!! The apartment complex is full with bug and rats! Rats are always coming to our patio and we kept reporting that... but the don't care. This is horrible!! Please do not rent here!!!
Review from Apartments.com
Property Manager at The Villages Of Monterey responded to this review
Thank you for taking the time to write us a review. Please reach out to our office so we may ensure a service request is in order to address these concerns. We're highly committed to bringing an excellent living experience to The Villages of Monterey... and would love the opportunity to turn your experience around. Thank you.