Crystal Springs Terrace Apartments

First the pros: apt is clean, property is safe, you get a parking spot, the amenities are nice (except the dryers, they take forever). The staff is generally nice.

Cons: As a unit that is sandwiched in the middle, the walls are so old and thin. You can hear everything, people coughing, talking, televisions. I don't have a problem with my downstairs neighbor. But if you have a lot of people living above you, you'll hear them, and their pets.

Because the building is old, I hear heavy thuds of... footsteps 24/7 from the upstairs unit (one works from home). There is zero quiet time. As someone who works a lot outside the home and has a demanding job, this living environment is super draining. Had I known, I'd have chosen a different complex to lease. Read More

nice simple place to live at and I feel safe in this community

My wife and I lived here for 7+ years and loved it. The best part about Crystal Springs is its location. One of the few places in the bay where you are surrounded by trees. Walking distance from a beautiful county park where you get views of the bay. The apartments are spacious, especially on the upper floor where you get a vaulted ceiling. Service was top notch, maintenance was always on top of repairs when requested. Front office staff was kind and easy to work with. I would definitely... recommend Crystal Springs to anyone living in the area.
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My husband and I have lived here for two years and we love it! From the maintenance team to the front desk to the security guards, the staff here are beyond friendly and helpful. During quarantine, we spent a lot of time going on walks around the complex and were always greeted with a smile and friendly conversation.

Whenever we have had the rare maintenance issue in the past, the team comes quickly and fixes our problem efficiently. We are on the bottom floor and rarely have issues with loud... neighbors above or next to us- we never hear our next door neighbor through the walls rather above us and only when they had a large party with the sliding glass door open (security was quick to shut it down after hours).

The apartments are renovated, surprisingly spacious, and lovely. There are three pools which are cleaned regularly and always relaxing. And if one gets rowdy with lots of children, you can easily move to the next one- it's great having those options. Covid has obviously affected the gym situation but the staff have been accommodating and always reopening or changing things around to fit the county's regulations. We still go to the gym though and always feel safe with the cleaning and rules in place.

Just outside of the complex is a beautiful state park with hiking trails and parks to explore. There is no other place like this in the Bay Area. When you drive up the hill to get to Crystal Springs, you feel like you're leaving behind the craziness of the city and entering a lush, green forest wonderland. It's been such a relief during the past year of lockdown to be in such a cozy place. We love it here and you will too! Read More

I have lived here for 2 years. Since shelter in place the quality has fallen. If you want to overpay so your complaints get ignored this is the location. There are cobwebs and overflowing trash every night. More importantly, there are racoons in every corner. The apartment complex won't do anything until it has been reported to the county. Otherwise, expect all your complaints to be ignored.