7/10/23
I'm disappointed
I feel like I got tricked because I was promised something that hasn't been delivered to me at all.
This place is really dirty and stinks all the time. And it's so noisy 24/7. I've always lived in buildings but this is so loud, no insulation. I tried to get help but they just told my neighbor I complained and now they're even louder even banging on my doors.
You have kids and teens waiting outside the pool for someone to let them in with keys so we can't bring our own kids to swim or enjoy... anything. I better not see the standard reply from someone that doesn't even work here below. Your staff is rude! They cause more problems than they solve
Review from Apartments.com
4 People Found This Helpful
Property Manager at Elan at River Oaks responded to this review
Hello! Thank you for sharing your feedback about your experience. You've shared several concerns that we definitely want to address and work to improve. We'd appreciate the opportunity to connect with you to get more information and work to resolve... these pending items about noise, pool activity, and cleanliness. Please contact us at 408-456-0700 or elan@sheaapartments.com and request for one of our managers to assist. Thank you in advance for your time and we look forward to turning your experience around! Team Elan