1/14/25
Poorly Managed.
When I first moved into this townhouse I noticed that it looked much different than the model townhouse I was shown the first time I toured. I did ask to see the actual unit we would be moving into but they told me the flooring was being changed so the unit was not available and reassured me that the unit had great upgrades (it did not). I realize now that I should not have accepted the unit before actually seeing it. I was given the keys on the move in day. After about a month of living here,... it rained and the rain leaked into my master bedroom closet wetting a lot of my clothes and a lot of my belongings. The problem was not fixed right away and it persisted. It took management a total of 7 months to finally fix the problem (they had to change the roofing, it is evident that the owner is very cheap and was doing everything not to have to change the roof). During that time, the leaking got so bad at one point it leaked through the walls of the closet, down to the kitchen and part of the kitchen ceiling was falling. I have pets and children and the situation was dangerous to say the least. Mold began to grow in my bedroom on the carpet and walls. I became very sick and had to go to the emergency room. Besides this very serious problem, some of the doors do not close properly. Master room closet door does not seem to fit in the frame and does not close, the second bedroom door gets stuck. The paint job is sloppy in a lot of places of the apartment. You are really getting the "landlord special". Any maintenance issues take so long to actually get done. Save yourself and don't move here.
My lease is almost up and I CANNOT BE MORE EXCITED TO MOVE!!!
Review from Apartments.com
1 Person Found This Helpful
Property Manager at River Ranch Townhomes & Apartments responded to this review
Hello,
Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your time here. We understand how frustrating it must have been to deal with these issues, and we are glad to have been able to address the... situation. Your concerns have been taken seriously, and we are committed to improving our response times and the overall quality of service moving forward. Thank you for your patience and understanding. If you have any additional questions or concerns, please feel free to reach out to the leasing office, we are happy to assist.