3/5/25
It's Not What It Seems
I moved in middle of May 2024, 2bd, 2 bath with attached garage on the ground floor. I loved the location and amenities it had to offer a single parent of 3 (ages 10, 7, 4). The lease process was mostly electronic - hardly any contact. $200 deposit you can't get back unless you sign the lease. The unit I moved into was not even ready and I couldn't see it for 2 wks. There is hardly any parking, street or visitor. There is a range of people from extreme economic backgrounds. They don't respond... quickly to maintenance requests. The move in offer is for show, they get it back in the utilities - I'm paying more in this 2 bdrm apartment for water and garage than I did in a 3 AND 4 bdrm house. There's a $100/mo valet garbage pickup - there is NO opting out.
At a glance the interior looks nice, but it's so poorly put together. For example, there is a huge gap between the baseboard and floor, also huge gaps in the trim that for the first 4 months I killed at least 5 spiders and other insects, somehow a lizard got in. While it's great they allow dogs, you could end up with one that barks ALL the time, 5am on weekend and 11pm on weeknights - and their security service takes over 20 min to respond. As a last resort and for anyone that's desperate - it works.
Review from Apartments.com
Property Manager at Annadel responded to this review
Hello,
Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience has not met expectations, and we appreciate the opportunity to address your concerns. We understand how important it is for the move-in... process to be smooth and transparent. We’re sorry to hear about the delays with viewing your unit and any challenges you faced during the leasing process. Your comments regarding parking availability, maintenance response times, and utility costs are concerning, and we want to assure you that we’re reviewing these matters closely to identify areas for improvement. Regarding the condition of your unit, including the gaps in trim and baseboards, we take these issues seriously. Our maintenance team is prepared to address these concerns directly—please reach out to our office so we can schedule a follow-up inspection. We also understand how frustrating noise disturbances can be. While we strive to create a comfortable environment for all residents, we will work with our security team to ensure that noise complaints are handled more promptly in the future. Your feedback is invaluable in helping us improve. Please feel free to contact our management team directly so we can address these matters more personally and work toward a resolution that enhances your living experience. Thank you for bringing these issues to our attention.
Thank you,
The Annadel Team,
(888) 281-7934,
annadel.assist@fpimgt.com