Zia Sunnyside Apartments

I figured paying $125 a month was for parking but apparently they needed me to pay more and then didn’t tell me that I had to pay more so then had my $120,000 vehicle towed was very upset with them And they didn’t care they blamed it on me. I would not recommend this apartment to anybody that is looking for honest people that take. any kind of responsibility for them not doing their job

Positives: Great location, super clean apartment, very reasonable price with incentives .

Negatives: Leasing office is not communicative and lacks execution. We frequently got calls with incorrect information asking for tasks or more money. It took us forever to get paperwork and significant delays in the move in process. When we moved in, our mobile keys were not working, leaving us trapped in the building. There’s three doors we have to key into with a slow mobile app, which is inconvenient... to say the least. We also had issues with our trash never being collected, despite paying the fee. The mail app didn’t recognize us for almost a week. The mandatory internet provider is not up to par, especially with the cost. We payed for a garage spot but have been parked in every day so far. Completely unacceptable.

Go in with eyes wide open, if you’re not ready to push and nag management, you’re experience will not be a good one! Read More

Great move in experience! Friendly and helpful staff, great amenities, friendly residents and dog friendly. I had a leak under my bathroom sink and they took care of it within 24 hours!

My interactions with the staff were all really sweet. Maintenance is really responsive. However, the overall effectiveness of the team is low. This isn’t a solution focused property. I moved into a unit that wasn’t weather sealed and it was freezing even with the heat turned on. It felt like being in a storage unit or shipping container during winter. Getting the internet activated took almost a week because the internet provider didn’t know what unit I was in, even after I and Zia staff told... them. When I moved in I reserved an elevator but other tenants kept trying to take that elevator, even with the reserved sign posted. I ended up having to pay extra for the movers to wait while the staff looked for the reserved elevator that got stuck on one of the upper floors. The unit in general wasn’t thoroughly inspected or cleaned. The stove had a burned food smell the first time I used it. There was a big chunk of old build up in the washer. These are all things that aren’t the worst, but it’s not good value for what you have to pay. Not a luxury experience.
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This place was great until Kairoi took over. They came in, cleaned house with the fantastic front desk staff that was already here, and hired a bunch of new people with seemingly no transfer of power/knowledge. Just another company trying to squeeze money out of you in whatever way they can manage. All you need to do is check one of the many recent reviews that say this exact same thing. Shop literally anywhere else and don't let the price fool you - buildings like this are a dime a dozen these... days, and you'll be able to find somewhere with a much better team. Read More