Porter House Apartments

I've been here a while. Long enough to say that in the 5 years since the first review there has been lots of improvement. There is a gym and laundry with a separate entrance. The staff back then didn't care at all. To the point rules weren't enforced. The apartments are quite. The staff they have now is AMAZING!!! They are very friendly and caring. They want to be here for you and are receptive to communication. If you have any questions they are willing to answer them. I'm glad they're here :)

Save yourself the headache and don't rent here. Management is the worst I've ever experienced. Not friendly. Extremely unprofessional and very rude. Office is locked all the time even though she's sitting in there. You have to play a guessing game as to when you can pay your rent because the office is always locked. She acts put out when you ask her to do her job. This isn't just on one occasion, every single time I've asked her to do her job she gets pissed off and acts like you're bothering... her. There's a workout room and a computer room but you can never use them because the main door is always locked. Whats the point in having them if we can't use them??? They also lie, and don't keep scheduled appointments then try and say it's your fault. It makes absolutely no sense. When I signed my lease I was promised there would be security guards here...a lie. I was also told there would be an on site laundry room, guess what, another lie.

The apartments themselves are very poorly made. Walls are paper thin, you can hear your neighbors snoring. Windows are cheap and let in lots of cold air. No hot water and they lock the closet containing the hot water heater. There is no water pressure in the bathrooms. In my opinion corners were cut. A construction guy working here told me they feel they're being rushed just so they can get the units filled as quick as possible, they aren't given the time necessary to do a quality job. They don't shovel the stairs when it snows making them unsafe for tenants and guests.

I thought having a nice apartment would make up for having unprofessional rude management, but I was wrong. The apartments aren't that nice and nothing is worth being harassed by a manager who clearly doesn't have a clue about customer service. I have spoken to a lot of my neighbors and most of them have similar complaints. If you're looking for a quiet peaceful place to call home where you're treated with courtesy and respect, these apartments aren't for you. Read More