2/24/25
Horrible place to live
Nothing luxury about this place except for their show room. Outrageous fees, roaches from the day I moved in, poor management, weeks without hot water, no security, and constant stolen packages. Management does not care about any concerns and just want your money. In 2024, we had 7 weeks of no hot water Monday- Friday. There are entrance doors that don't lock and would give someone access to all the buildings. Washers and dryers were disconnected for 2 months, and are regularly broken which... takes months to fix. The apartments have no insulation so in the winter your electric bill is high, your apartment is cold, and you can feel the cold air coming in through the windows. The package room is unattended and packages are stolen constantly, and management just blames you for not using the lockers, but they don't tell you that only USPS can use them so it doesn't matter if ups or fedex delivers. Maintenence often takes weeks to get to requests and just recently marked a request complete when they didn't even enter the apartment. The only good thing I can say about this place is that the brick wall accents are nice, if you can look past the roaches.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Concierge Rocky Hill responded to this review
Hi Nina,
We understand your concerns and want to provide clarity on the issues you've mentioned.
Regarding the washer and dryer situation, each building has multiple washers and dryers available, with several laundry rooms on each floor. If any... machines experience issues, we have the service number posted in each room for resolution.
As for the security concerns, we have working cameras in place, and we’re addressing the door-locking issue with a new vendor. Our parcel lockers are available for all carriers (USPS, UPS, and FedEx) once residents register for a locker.
We do have a regular pest control service available weekly to all residents and take steps to ensure the apartments are maintained properly. Maintenance requests are reviewed within 24 hours, with emergencies being addressed as quickly as possible.
We’ve worked with the health department and vendors to resolve the hot water issue and appreciate your patience during that time.
If you have any questions, please don’t hesitate to reach out to us at (860) 563-5300.