Concierge Rocky Hill Apartamentos

Nothing luxury about this place except for their show room. Outrageous fees, roaches from the day I moved in, poor management, weeks without hot water, no security, and constant stolen packages. Management does not care about any concerns and just want your money. In 2024, we had 7 weeks of no hot water Monday- Friday. There are entrance doors that don't lock and would give someone access to all the buildings. Washers and dryers were disconnected for 2 months, and are regularly broken which... takes months to fix. The apartments have no insulation so in the winter your electric bill is high, your apartment is cold, and you can feel the cold air coming in through the windows. The package room is unattended and packages are stolen constantly, and management just blames you for not using the lockers, but they don't tell you that only USPS can use them so it doesn't matter if ups or fedex delivers. Maintenence often takes weeks to get to requests and just recently marked a request complete when they didn't even enter the apartment. The only good thing I can say about this place is that the brick wall accents are nice, if you can look past the roaches. Lee mas

Nos han dejado sin agua caliente en pleno invierno, tengo un bebé de 2 años que no lo puedo ni bañar porque el agua sale helada, me causa indignación que no puedan solucionar este problema, además, los precios son muy elevados para la calidad de apartamentos que rentan, todo deteriorado y nada funciona, tampoco las lavanderías, calefacción y aire acondicionado, contando los días para irme, no caigan en estafas por favor.

Awful place to live, roaches in the kitchen. Pipes freeze, electric heat. Constant car break ins and fire alarms going off in the middle of the night!

As other reviewers pointed out, it is very common to have no hot water. Pipes broke in the cold snap in Feb, leaving the garage ceilings hanging dangerously. The monthly fees for trash/sewer were not pointed out at application. My unit wasn’t painted before I moved in and we dealt with a month of roaches our first month! (Resolved after daily phone calls). Bring power strips with you because there are walls with outlets that are disabled! Halls are embarrassing. Dirty and unpainted. ... Keep looking. Lee mas

Don't let the photos fool you, and REALLY open your eyes if you tour here. Model apts are very well kept and are NOT representative of what you get if you move here. Your unit will be old, dirty, damaged, and you're also not likely to know about it until AFTER you sign your lease because that's when they let you see the unit you'll be in. And then good luck getting anything fixed/replaced in a timely manner. Maintenance is EXTREMELY understaffed and they often start working on something and... don't finish it for weeks. I still have the wall behind my toilet ripped open from when they did a repair almost a year ago.

Do you like having hot water for a shower? Like being able to flush your toilet? Well, this isn't the place for you because the chance of those being things you can do any time you want is unlikely.

We just went over 24 hrs with NO water and several days before and after without hot water. And that's not a rarity. If it rains or is windy we don't have hot water because we're told the "hot water heater has fallen over and failed to relight"...are these hot water heaters kept in an open field somewhere?!?

Just don't move here. The buildings aren't secured despite what the ads says, people are always smoking around the property and in the buildings/apartments despite being a "no smoking community", and everything here is filthy. You'll be paying a number of fees on top of your rent including water, sewage, and trash removal as well as a common area maintenance fee for often dirty, broken, unkept common areas like the pools and game room. You're also required to pay for the package storage service but if you order from Amazon they NEVER put the packages in the lockers and it's common to have things opened, items stolen, or whole packages to go missing from the package room if they even make it in there to begin with. Lots of times packages are just left out in the open in the club house hallway near the package room.

Just keep looking...there are much better places in the area for less! Lee mas