3/12/25
Verified Renter
I really like the building and my apartment, but the issues that have been going on for months... and just now management appears to be taking action, and taking action against all residents, not just the ones that do not know how to behave and coexist properly. Now we are all paying an amenity fee for amenities we cannot use. For example, the rooftop. Now that summer is coming, we are made aware that it is going to close by 9pm. The only time that space is usable, is during the afternoon /... night. It is IMPOSSIBLE to be there during the day, since there is no shade to stay under. They are not going to address that in any other way. Another example: the garage. Residents pay almost $300 for "parking". The garage door has been broken for I dont know how long and I dont know how many times.
It is not the same having a group of 10 / 20 people in "party mood" than having 2 or 3 people having dinner quietly in any of the amenity spaces. People that WORK cannot use the amenities during the day, logically. None of the issues that go on in our community is going to get solved by punishing all residents, since the ones who dont behave properly are not going to behave properly either at 8pm or at 10pm. So what appears to be going on here is that management does not want to increase the amount of security officers to do rounds when people use outside spaces more frequently. This building will now resemble a boarding school, with ridiculous protocols to even use the pool, just because the people they let in dont know how to coexist peacefully with other people. Ridiculous, I cannot wait to leave.
Review from Apartments.com
Property Manager at Banner Lane responded to this review
Hello,
Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced with the ongoing issues and the current changes. We understand your concerns about the amenity fees and restrictions, and we truly value your... perspective.
While we do our best to ensure that all residents have access to a comfortable living experience, we also have to balance the needs of the community as a whole. The changes to amenities are in place to promote a peaceful and respectful environment, and we recognize that not all residents are impacted equally.
We’re grateful for your patience as we work through these challenges and hope you’ll give us the opportunity to improve your experience. Please feel free to reach out to management directly if you’d like to discuss your concerns further.
Thank you,
