Parc Riverside

I have lived in the building since 2019 and I can say that living at Parc Riverside has been nothing short of a frustrating experience. What was once advertised as a luxurious, modern living community has quickly turned into a cautionary tale of poor management and disappointing service. Most egregious among the countless issues is the ongoing elevator debacle, which has been a daily nightmare for residents.

Two of the building’s three elevators are frequently out of service. While the... management's promises to fix them continue to drag on, there has been no transparency about a realistic timeline for resolution. It's an exhausting, maddening ordeal that shows no sign of improving anytime soon.

To make matters worse, there is no elevator access to the rooftop amenities, which was one of the primary draws when signing the lease. The building’s failure to address the elevator situation means that many residents, particularly those with mobility issues or young children, are effectively locked out of enjoying these spaces. This isn't just inconvenient—it's a blatant disregard for accessibility.

Management continues to offer vague assurances (as I'm sure will be reflected if the building replies to this review) but there’s no transparency or honesty about the actual timeline for getting the elevators fixed. At this point, it's clear that they don’t value their residents’ time, comfort, or safety.

I cannot in good conscience recommend Parc Riverside to anyone. It's a prime example of a building more concerned with looking good on paper than actually providing the services it promises.

All that being said, I want to be clear that this is a management issue. The staff for the front desk, cleaning crew, and maintenance are always very friendly and attentive. And these larger issues are, sadly, out of these good people's control. Read More

I am a current resident at Parc Riverside and am in the process of breaking my lease because my experience in the building has been so awful. The building checks all the boxes at first glance, but nothing works like it's supposed to. The following list is just a few of the issues I've encountered while living at Parc Riverside. The elevators never work and on multiple occasions it's taken close to 15-20 minutes to arrive at the intended floor, the hallway constantly smells like cigarettes or... weed, a window was stuck open for an entire month, my kitchen faucet has not worked properly since moving in (for the first month it fell off every time I used it), the temperature control in my shower has been messed up since the day I moved in, and my garbage disposal does not work. Be careful about moving to Parc Riverside! Read More

I recently moved into Parc Riverside after finishing my lease at a neighboring property in which I'd had huge maintenance issues. Looking for a great place to live, Parc Riverside was recommended to me by a real estate agent friend, and it was also an easy choice because I was already acquainted with other residents in the building who've always had nothing but great things to say! :) This gorgeous building with beautiful apartments sells itself, but it's so much more than that! From the moment... I walked into leasing I knew I was in great hands! Octavia, the absolutely incredible leasing manager went out of her way to help me find a fantastic apartment and alleviate any concerns I may have had after my difficult experience at my previous home. Chris at the front desk, and all the rest of the front desk staff in both buildings are an absolute dream team - friendly, kind, and just overall fantastic people!! Maintenance is responsive and helpful. When I did have an issue it was taken care of quickly and with kindness, and the team really did move mountains to fix the problem. I love this building! Two thumbs up and ten stars if I could! Thank you Octavia, all the awesome people who work here, and Toll Brothers, for hiring a team that really is the best of the best! I highly, *highly* recommend!! Read More

Could go on forever about the issues with this place, but truly this place is for you if you want a frat house with no rules.

The headline is pretty much the motto of this building. If you have a problem or concern, building management does not want to hear it. They constantly blame contractors and fail to take the responsibility on themselves. The elevators keep failing, vendor issue. The fire alarms go off in the middle of the night, contractor problem. No one wearing a mask during a pandemic, nothing they can do about it. The apartment building is a frat house, there's nothing we can do about it. These are actual... responses from this poor management company. The apartments themselves are nice, but as soon as you are in, your concerns are invalid. Read More