Branchwater Apartamentos

My mother, who is in her 70s, has lived here for a couple of years now. They never are able to fix anything in her apartment, or only do a partial job. She has had mold issues since day 1 that they just tell her to leave her closet door open and won’t actually do anything to fix it. She has mold covering her bags and clothes in the closet regularly and the mold grows in the bathroom. I stayed with her summer of 2020 to help her recovery from a hip replacement. Her bottom stair outside is... extremely slippery (I’ve almost fallen multiple times), last year they said they’d fix it. I’m back this year and nothing has been done. Her kitchen sink faucet also broke and it has been over a week and they still won’t give us an eta. There are multiple other problems on a regular basis and it’s a challenge to get anyone to even give her the time of day beyond lip service. I would never recommend for anyone to live in these apartments. They are getting worse by the year, physically and in staff. I went into the office to ask for an email address to ensure we start documenting all of the issues here and they tried really hard to not give me the email address and ended up being rude to me. They are also rude to my mother on a regular basis. Lee mas

The first 11 months of our lease at Branchwater Apartments was great! The grounds are spectacular and maintenance was always very responsive. However, Branchwater changed managers in June 2021, and the last month of our lease has been a nightmare. The new management is implementing fee after fee. They did away with monthly Food Truck Day. They have all new maintenance staff, so we cannot speak on that. However, the biggest issue so far is attempting to move out. They sent us our renewal options... 20 days before our lease expired, and we responded the same business day that we would not be renewing. They proceeded to rudely insist that we owed over $1300 in fees and had to extend our lease an extra month for not providing sufficient notice that we were moving out. I do not understand how we could have decided whether we were renewing or not 60 days in advance, when we only received our renewal options/prices 20 days in advance. They have now forced us to extend our lease and pay rent, water, sewer, and power for an additional month, along with a yet-to-be determined amount of fees. We have lived in multiple apartment complexes the past few years, and none of them have had a move out experience as terrible, costly, or inconvenient as Branchwater. Highly recommend choosing to rent anywhere else! Lee mas

The apartments themselves are quite nice, especially for the price. The leasing office, however, is completely incompetent. There’s been turnover of at least two full sets of office workers, including managers. The workers even talk down about the other office workers and management workers, it’s a very toxic office.

I've lived here for 3 years and I think this place is great. I live in one of the older apartments (not the new building) and I love it. My apartment has granite countertops, new black appliances, and there is so much storage. I had so much fun decorating my apartment. Every time I've had a maintenance request, they were able to get to me with a day or two. The office ladies are nice too.

The pool - we’ll goid luck with that . It reeks of chemicals and is too cloudy to see the ground. Flies and cockroach paradise - I’ve resorted to doing my own pest control . Maintenance will eventually get to you and office prefers to ignore legitimate concerns . The newer buildings might be fine but run from these older ones. So much potential to be great but I believe it’s a management issue .