Latitude at Riverchase Apartamentos

Worst apartment I’ve ever lived at. Staff is horrible!!! Bugs everywhere even after pest control comes!! Don’t waste your money!!!

We wanted to move here.
applied, waited a week, they said we got approved, no other response.
We called numerous times, and each time
“we’ll send you an email”
“we’ll contact you”
“tomorrow”
They never did got back with us. Never. Our application hasn’t been approved or denied.
They just took my money.
I don’t know if the staff is new, they don’t care, or they are just that bad.

I have lived here for a few years. They have had problems in the past getting fully staffed but always try their best to correct any problems that I have had. Now, they get work orders done within a few days, office staff is friendly and helpful, grounds are always picked up nicely and I am happy to live here.

The people in the rent office do not care about your home! I moved in Oct 1st & had lumps in my floor asked if they could be fixed. It is now Jan 16th and they have yet to be fixed. I asked Chloe when would they be fixing my floors along with my showers because there was water damage she asked me “is it harming anyone”. These people have no sense of urgency for your wellbeing! If you want to pay other people’s bill this is the place for you. They will tell you that you have to pay for water... every month but don’t tell you that they split the bill based upon each unit’s water usage. I have been paying over $100+ in water bills and I’m the only one that lives in my apartment. The breezeway has a terrible smell! They half do everything when it comes to fixing things in your apartment! The property should be shut down honestly ! You can never get in touch with the property manager or corporate office! Lee mas

Please understand me when I say this is the worst apartment complex I have ever lived in. I don’t even know where to begin. To start, when we first moved in half of the things in the apartment were broken. One of the ceiling fans was almost completely off, which was a huge hazard. We couldn’t even stay in that room until they fixed it, which took forever! The maintenance was terrible, and that doesn’t even fully describe it. Our sink flooded all the time, and there was mold under it! The staff... did not even care when I reported this, and left the problem for months. There are roaches!!! And you can forget about pest control because it’s nonexistent. Our a/c did not work for half of summer, literally a safety hazard which we reported several times. The worst part is that our apartment flooded one night & we called the emergency maintenance, but he NEVER CAME! Our downstairs neighbors had to stop the flood for us bc it was leaking down into their apartment! The carpet was completely ruined & stunk. The water would not even turn back on, so were displaced & unable to live there anymore. The staff LIED & said that we would be reimbursed for the situation, or at least receive our deposit back. We got neither. If you move here, get ready for hell, actually worse. Lee mas