Fern Parc Apartamentos

On June 1st have had water damage due to the unit above me hot water heater overflowed down into my apartment per my son. I was at work at the time so I submitted a work order. The office opened up at 10am (June 2) and I was looking for the office manager/maintenance to re-enter my apartment to assess the damages more and to extract the water out of my bedroom but no one came. I had to go see them after water had been soaking through my carpet for hours and the smell was awful. The lack of... communication and staff members being so unconcerned about the tenants living conditions bothered me in which I did express my issues. I can only speak for myself but I am a tenant that lives on the property and has never been a problem tenant and I pay my rent on time every month. So when there is an issue as such I would like it to be handled in a timely manner. After speaking with the staff in the office about extracting the water/smell from my carpet and repairs, she sent someone out to take care of the carpet.

On June 5th a contracted company came out to my apartment to do repairs. Mind you that water soaked the insulation of my ceiling down into my bedroom. They left the wet smelly insulation in my ceiling and packed up the ceiling by covering up the water stains. They did not complete the work, so they were supposed to return June 12th but did not show that day. So on June 26th I reaching out after trying to be patient due to Huntsville utilities working on site with water issues to get information on my repairs and I am given a date for repairs on July 1st. July 1st comes and the company still doesn't show up. I go back to the office and tell the staff again the issues I have and that the mold issue definitely needs to be resolved. It is not safe for myself and son to be in the apartment with the mold and the smell was lingered in my apartment. July 5th comes and the contracted company does the same cover up repairs. I did inform the staff that I would be looking for a new place and wanted to be released for my lease. Now this is where it doesn't make sense, in order for me to be released from my lease is that I pay Fern Parc 2 months’ rent and give a 60-day notice. Why would I pay when Fern Parc did not make my living conditions livable? I have a strong musty scent in my apartment with the mold growing in my bathroom. I hate I'm at this point but I would have liked for the staff/owners resolved the issues at hand. Lee mas

I’ve been a resident for 3 years now and each year has progressively gotten worse. As I’m writing this, the water is off. The water gets cut off a few times a month here, it’s ridiculous. Management is okay, and maintenance does what they can but overall it’s been not the greatest. Spend your hard earned money elsewhere!

Please Spend your money elsewhere. We’ve been living here for seven years and the past couple of years have been the worst. We have put in orders for issues to be fixed. We were told that it’s not an emergency. We have a hole in our ceiling that we have to catch water in a bucket. We ASKED FOR air filters to be change. They came in and sat the air filter next to the unit and left. Today they had our cars towed, but don’t have enough of parking for the residents. Someone abandoned their car in... front of our townhouse instead of them towing that car so that I can have a place to park. They towed mind and the abandoned car is still sitting there. DONT COME HERE Lee mas

Please don't waste your time with Fern Parc. The apartments are very old and poorly kept. The maintenance people are lazy and have no sense of urgency. They will literally leave tenants without air during the Summer and heat during the Winter for months and will have a bunch of excuses as to why it's not being fixed!! They also have trash all over the place, which has caused rats to be running all over the grounds. The outside of the complex may appear to look nice, but that's honestly the... only thing that looks decent around there. Lee mas

Do yourself a favor and run!!! This has to be the worst apartment complex that I’ve ever lived in! They care more about what the outside of the complex looks like versus actually fixing the inside of the apartments. The apartments are run down and falling apart. They have no sense urgency to fix anything around there. Not even HVAC units for residents that don’t have air or heat!! It’s freaking ridiculous how they operate. I’m really shocked that they haven’t been shut down by the health... department. Lee mas