Windsor Place Apartamentos

I have been calling their office for almost 2 weeks consistently for information about the apartments as well as leasing info. I’ve called morning & afternoon they never answer the phone or never call back that does not give the impression that they’ll be of much help for tenants.

I went on a tour today at these apartments and I must say 10/10 recommend! The property was beautiful and clean. Very well taken care of! The staff was absolutely amazing, friendly, and helpful. I can not wait to move it!

Literally from the time I have moved in, I have had no issues! My neighbors are friendly and tend to their business. Management is great at informing you on what is going on in the community. It is also an added plus that it is right beside the interstate! I love it here and would HIGHLY suggest that you give it a try!

As a resident, for over a year I would not recommend this complex to anyone. Poor customer service along with service tickets been marked as completed before they were taken care of. Along with management staff who create a hostile environment when residents are questioning charges that are unclear on the resident portal. My townhouse constantly flooded and I was even broken into.

If you are in college that is enough stress don't cause more by moving in and remember that this regional... management also own more communities in Mobile. Lee mas

THIS IS MY CURRENT REVIEW:
This apartment complex USED TO BE absolutely wonderful. The office and maintenance staffs WERE extremely helpful and friendly. That is no longer the case. The office staff is patronizing and the maintenance staff close out service requests without actually completing them. There is only one exception on the maintenance staff (Paul)--he completed a service request that was already closed out by another maintenance staffer within minutes of me talking to the office staff... (despite the fact the office staff told him that standing water in my laundry room from my neighbor's washing machine--which had already been there for TWO DAYS--could "wait until tomorrow"). When I ask for updates on service requests that do not pertain to my specific apartment (for instance, a 6-inch deep pot hole that has been there for 3 years now), the office staff is patronizing and blames 'higher ups'. Rule of ANY business regarding customer service - never shift blame. It makes you look petty.

I'm just so extremely disappointed in how terrible this apartment complex has gotten.

THIS WAS MY PREVIOUS REVIEW:
I absolutely love my town house apartment! Not only is the apartment itself aesthetically pleasing, but the area in which the complex in located is ideal. It is a gated community and far enough back from a main stretch of road that I feel extremely safe, even at night; I only ever see neighbors and other tenants around the complex. And the office and maintenance staff are excellent! All service requests are usually completed within 24 hours. I've lived in several apartments since moving to Mobile, and I can definitely say that this is my favorite place, hands down. Lee mas