14/2/25
Mold, Unreachable Management, Cockroaches, and Secondhand Smoke.
The mold and lack of being able to communicate with management makes it difficult to give them a good review.
I spent an hour the first day just cleaning black mold out of the rails of the sliding door to the patio. There was so much that the door wouldn't open until I did so.
These apartments hold a LOT of humidity. We bought a de-humidifier, and most days the apartment would start at about 80 percent humidity — that was AFTER running it the day before. This made it impossible to keep the... windows free of mold, which was also growing under the paint. I'm not sure if they painted over it in ignorance or if they knew about it, but when I cleaned it would kill the mold under the paint as well. Besides growing around our windows, mold also grew in our closets, on our clothing and shoes, and even began coming from the vent in our bathroom.
I put in a maintenance request about the mold. They came over, said I should clean it up with bleach and it would be fine, and left. When it continued to grow back, I reached out to management via the email and the phone number listed in their app about the problem, and never received a response from either. The office was "under renovations" from the day we moved in to the day we moved out, and I was unable to talk to anyone from management in person.
Significant secondhand smoke issue — despite the fact that we signed a no smoking agreement when we moved in, and (mistakenly) assumed that our neighbors would also be under a no smoking clause. Any maintenance requests for assistance removing the smoke from our apartment were cancelled, rather than acknowledged. This smoke came in from the bathroom and laundry room vents and the staircase to our apartment. I had people at church tell me that my baby smelled like cigarette smoke, and we spent weeks washing every item of clothing with de-odorizing laundry detergent. It was honestly awful.
The dumpster was not being emptied frequently enough, or there weren't enough of them. I say this because by Tuesday there was always a nasty mountain of household trash next to it that wouldn't fit in, but obviously still needed to go to the dump.
The apartment includes in its lease that they are not responsible for pest control inside the apartments. This means that when you move in, you move in with the cockroaches, and it's your problem from day one. They did sent a pest control guy to our building anyway at the very end, after everyone was complaining because they all had the issue.
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