Biscayne Bay Apartments

They upcharge everything, dodge calls, lie to their bosses to try and cover for themselves, and the apartments all fall apart very quickly once you move in. Don't think for a second that living here will be pleasant.

What they forget to tell you is that the place is old and falling apart. The rent they state is not the actual rent. there will be huge fees on top of that. Lease says they can pretty much charge you for everything (in the fine print). They will tell you one thing while viewing and then bam surprise... They say the are updated but the closet still doesn't close some drawers won't open. carpet has grease of some sort on it. paint is streaky. So disappointed. I have never seen or heard of anything... like this ever. 3.00 for pest control valet trash. regular trash a few "misc". fees for who knows what. You pay for the electrity in the complex on top of your other srp bill, sewer, administration fees, rental tax and real estate tax. Mind you this is all in additions to your individual apartment fees. For the price of this apartment you could live in dream apartment in Gilbert. Lee mas

First of all, good luck reaching the office if you’re a current resident. Have to call multiple times and select the “new residents with questions” option for them to answer.
They call this place “luxury” but pool is never clean, their “safe” gate is never closed, dog poop EVERYWHERE, sprinklers go off every 5 minutes so there is a pool of water in the grass.
SOOOOOOO many issues with plumbing!!! Tub, bathroom sink and kitchen sick has had problems in the 5 months we’ve been here. They’ll come... and “fix” the problem but will have to come “fix” again and again. They won’t pay for any of the damages to my stuff but “don’t worry, we won’t charge you for the problems you have with the water” HA! This place is a joke. Lee mas

This complex is just the worst. The office is nice and helpful until you move in, and then they disappear unless they're trying to get money from you (and they will do whatever they can to take money from you). It's real difficult to get your apartment serviced if something breaks. The online system they use is a joke - not user friendly and if it crashes and causes you to miss a payment, it's your fault, not theirs. The pool is always closed because it's broken or cuz ppl aren't following the... rules. Getting mail or packages delivered is a complete hit or miss. The walls are paper thin so you can hear everything going on with your neighbors. The apartments are filthy - my apartment smelled like urine when I moved in and the floors turned my feet black. I've moved around a lot and I couldn't wait to get out of this place - it's by far the worst place I've ever lived. Lee mas

I LOVE living here its so great!!!!!
Everyone on the staff is super nice and always willing to help.