The Fairways at San Marcos Apartments

The representative said the $400 Pet Deposit would go towards any repairs or cleaning that the property may incur caused by the pet. When I received my statement, the Deposit was not applied. When you move out, you're no longer speaking with the Property Reps, only some Billing company who absolutely did not help. First they recommended I submit a claim. I did, then later called and confirmed they received the claim. They told me they did and now I needed to wait 10 days. Still didn't get a... response. Called again and they changed their story, saying they didn't get a claim until the 27th (submitted the 22nd) and I had to wait another 2 weeks. Spent the next 20+ minutes speaking to someone who kept telling me I had no Pet Deposit. I had to help her find it on my lease. She was unprofessional, kept interrupting me.
I did not see this being the ending to my experience - one would expect more for this type of property. Only exception are two of the ladies at the office that were always pleasant as well as their Maintenance Team. Unfortunately, overall, very disappointed in the company's practices.

Other things to note (if you tour); pay close attention to your pantry. If you're unlucky like I was, it was tiny as half of it was behind a wall right next to the refrigerator--making that part of it useless.
Also, the property is constantly having to shut their water off. CONSTANTLY. Don't bother calling the office for any issues, it'll be quicker to just walk over because it's very difficult to get a hold of someone over the phone.

In all, do not expect the company to back what they say. Make sure your lease matches the promises they made verbally. Otherwise, it means absolutely nothing. Lee mas

Do NOT move here. This place is garbage. The only running water you'll get is the water pouring out of the vents and coming through the ceiling and floorboards. We've lived here 5 months and have counted at least 20 water shut off emails. Maintenance is slow and unprofessional. The vendors they hire to work on the property are even worse. Last week they renovated the unit above us and were throwing counter tops down the stairs so they didn't have to carry them, extremely dangerous. They shut the... water off multiple times a week and sometimes it comes out yellow, very disgusting. Notice that all the good reviews come from future residents, not current residents. We cannot stand living here and are moving out as soon as possible. 0/5 stars. Lee mas

This place may look appealing if you catch it on a good day, or from the right angle... I really wouldn't want to entertain giving any stars in a review, but that's not possible. I cannot say that I would recommend this property to anyone.

This place is old; it's been here a while. I believe it was built sometime in the 80s, and there's no shame in that. This place needs a major overhaul of the property (including management.) The buildings are basically just covered with structural... bandaids, you'll run into numerous issues with your unit or your neighbor's unit (which will also impact your unit.) I will say, the only real positive about these units is the fact there is a decent amount of space in a unit (which is a perk to not being one of these ridiculously jam-packed new builds) and that there is a real fireplace in it. Other than this, the place is a crapshoot.

The unfortunate reality is there is trash, everywhere. Every other apartment smells like weed. I get it, it's now legal in AZ but the overwhelming stench does not make it enjoyable for those who do not enjoy the green. Chandler Police are constantly at the property for issues. "Concierge Trash Service" is non-existent. Maintenance is slow, unprofessional, and rude. Do you need to contact the front office for something? Ha, good luck trying to get someone to pick up - it might take you a whole day of trying again and again. Oh, and once you do finally get an answer, expect a half-assed response. Odds are, they're unhelpful. It's honestly comedic to watch the "Property Manager" responding to the overwhelmingly negative reviews from any possible consumer review source. They definitely put on a fantastic facade of seeming to care, that's about where it ends.

Maybe one day the proper investment will be made into the community and the staffing will actually be decent, but as of today (and the last year), it has not been such. I have never been excited to move out of a place, but my lease is coming up soon, and I cannot wait.

I'd just leave off with - If you have to, maybe try looking around just two or three times more before settling here. If you don't have to, I am certain you can find a bit more of an enjoyable place to live. Happy hunting! Lee mas

I just moved here in July 2022. This complex has been NOTHING BUT A NIGHTMARE. My entire apartment just got flooded today… again. They’ve had over 20 emergency water shut offs, there was a worm/caterpillar infestation. My neighbor also lasted 3 months because of plumbing and spiders. The management is beyond horrible. I don’t know how everyone is still employed because they DO NOT care about you. I am beyond myself because this is just the tip of the iceberg when it comes to this property.

Convenient to everywhere I need to be or to go. The negative aspects are that constant issues with hot water, damage to vehicle either by someone scratching your paint or physically trying to steal gas from your vehicle. Have had an issue with a peeping Tom which was reported to the police and to management. Rent goes up astronomically each time you have to renew your lease. Last year it went up almost 300.00 and now it's renewal time again and it's about 400.00 this time. The dumpsters are most... of the time overflowing and there is constant dog waste everywhere. Getting maintenance to follow up at times is pointless, which it took about 4 months to have a gate/rail replaced. When we had the issue of the peeping Tom I had mentioned that our patio light has never worked, they showed up like I was stupid looking for a switch but the switch was incase in the wall when the apartment was remodeled awhile back. They cut the wall to find the switch and installed but never came back to patch what they cut up. For the price they charge doesn't match what this place offers. Lee mas