University Square Apartments

I moved here thinking I found somewhere close to campus that isn't party central. I work night shifts and study when I'm not sleeping, so I need somewhere quiet. When we toured we thought it was a cute, quaint little place that seemed quiet enough. Boy were we wrong. 1 month after we move into this place, they start repainting and doing repairs. The 'station' where the workers kept their equipment was directly outside my window so every day at 6:30 am you hear them starting their work (I am in... no way blaming the workers, I know it's their job). This goes on for at least 2-3 months. After it's over, I was relieved I would finally get some quiet, but no. A month-ish after that's finished, they start repainting the perfectly fine parking lot. 5 months of construction and endless maintenance and I am so ready to move out. I haven't even mentioned the plethora of problems in the actual apartments. Broken door knobs, useless locks, cabinets falling apart, toilets not working, etc. Waking up to the water being turned off and checking your email to find a 30 minute heads up for the water being off half the day. Half the dryers broken at any given time and the wonderful addition of pet owners not picking up after their pets. They only charge so much for these awfully cheap apartments because students like me will take the bait. That is a common theme in Flagstaff, though.

The location is great and the community is nice as well, I haven't had any noise problems from my neighbors. If it weren't for the constant barrage of maintenance, I would probably like living here. It's crappy quality but it's probably one of the cheapest apartments you'll find in Flagstaff. Lee mas

This year has been the worst living situation I have ever been in. If I could give it negative stars, I would. I will also be personally suggesting that no one I know ever live here. Save the trouble and don't even try. The staff is bad at their jobs, and my lease was JUST processed three months after moving in (after several drafts where names were misspelled, people were forgotten, and pets were left off the lease) EVEN THOUGH all of the paper work was in and completed within the first week of... move in. When the website crashed and rent was denied, we were charged a late fee, even though we went in with a check the next day and it STILL has not been processed a week later. The late fees have added up even though it is not our fault that the site crashed and the account was deleted. During this site crash, the main resident of my apartment was taken off and so she could not pay it. When this was fixed, three new credit card numbers were added to the account, none of which were ours. This is a giant law suit waiting to happen since my apartment had access to that information due to a failure in their system. It makes me wonder what other sensitive information is not cared for and treated with the discretion and importance it deserves. Since we are good people, we were able to go to the office and request for it to be removed. I highly suggest you look somewhere else that will do their jobs. Lee mas

University square does a splendid job of resolving issues, completing maintanence requests, and bringing the residents together via events, holiday celebrations, or social media. It is conveniently close to NAU, food, transportation, and retail stores. I'm surprised it's not more expensive to live here! Jamie our new property manager, has flipped this place from 2 stars, to 5 in less than a year and I truly feel at home living here! Thank you for making me feel like a resident and not an... apartment number.
-Devyn Lee mas

University Square has become a second home to us. The ladies working in the office make every resident feel welcomed, appreciated, and heard. Maintenance work is done almost immediately, and the office puts on many community events. We love living at this apartment complex and will be sad to graduate and move after NAU!

If I could give this place 0 stars I would. They are terrible at communication, and lie about making efforts to contact residents and potential residents until it is essentially too late to fix anything. I have lived there for a year now and everything breaks down at least once per month- I contact maintenance regularly, and they are the only ones that bother to respond in a time-sensitive manner, thank goodness. The only good thing about this place is that it is close to campus, but there are... many other complexes within the same distance that are much better. This place is not worth your money or your time. Lee mas